Shopping Notifications

Overview

Go to "Store › Settings › Shopping Notifications" in your dashboard to manage automated notifications for 9 transaction scenarios, ranging from "customer orders, payment codes, and shipping updates to completed refunds."

Each scenario covers two types of notifications:

1. Customer Notifications (Buyer Email): Essential transaction and fulfillment emails sent to the buyer (e.g., order confirmation, shipping updates).
2. Team Notifications (Team Email, Kanorio Inbox, Webhook): Alerts for you and your team regarding new orders, shipping exceptions, or fulfillment status updates.

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Sending Limits and Domain Rules (Customer Notifications are Free)

Many sellers ask if automated notifications count toward their monthly email limit. The rule is straightforward:

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9 Shopping Notification Scenarios and "Anti-Duplicate" Rules

When your connected payment provider or shipping carrier automatically sends their own notification emails or SMS to the buyer, Kanorio will automatically skip the customer email to prevent the buyer from receiving duplicate notifications. (These will be clearly marked as Notified by payment provider or Notified by shipping carrier in your ).

Below are the trigger timings, default settings, and auto-skip rules for the 9 scenarios:

Why are some cards labeled "Not applicable to this site"? If your store only sells digital products (no shipping enabled) or your current payment methods don't include ATM/convenience store codes, the relevant pending payment or shipping scenarios will be automatically marked as "Not applicable to this site." You don't need to manually turn them off; these notifications will automatically activate once the corresponding payment or shipping methods are enabled.

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Manage Team Notifications and Set "Email Recipients"

Click on any scenario that supports team notifications (e.g., "When a buyer completes payment" or "When delivery is abnormal"). In the "Notify Website Team" section, you can toggle Team Email and Kanorio Inbox switches:

• Manage Email Recipient List: Click "Set Email Recipients" next to "Team Email" (this list is shared with ):
  • The default recipient is the site owner's login email.
  • Pro and Business plans can add up to 10 email addresses. You can select team members directly or enter external collaborator emails (e.g., warehouse staff, finance email; external emails must click the verification link in the confirmation email to start receiving messages).
  • If a team member has disabled "Customer & Order" email notifications in their personal "Account Settings › Preferences", the system will respect their preference and skip sending (see for details).
• Webhook Auto-Push (Business Plan): If you have set up a receiving endpoint in "Site Settings › Webhooks", the bottom of the panel will show the number of endpoints currently subscribed to the event (see for details).

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Customize and Preview Customer Emails

If you want to add brand-specific greetings or notes to order confirmation or shipping notification emails, click on the scenario panel and select "Edit Content" in the "Notify Customer" section:

1. Editable Text Blocks: You can customize the "Subject," "Inbox Summary," "Greeting," "Opening Text," "Button Text" (refund notifications have no button), and "Closing Text."
2. One-Click Dynamic Data (Dynamic Capsules): Click the capsules above the text box to insert dynamic data at the cursor (e.g., Store Name, Recipient Name, Order Number, Order Amount, Payment Deadline, Carrier, Tracking Number, Refund Amount). These will be automatically replaced with real order information when sent.
3. System-Generated Content (Locked for Accuracy): Key sections like order item details, ATM/convenience store payment codes, shipping tracking links, and legal disclosures are automatically generated and locked to prevent accidental deletion during editing.
4. Multi-Device, Dark Mode, and "Latest Order" Preview:
   • The preview area on the right supports switching between mobile, tablet, and desktop widths, and simulates Dark Mode effects for Apple Mail, Gmail, and Outlook.
   • You can switch the preview data from "Sample Data" to "Latest Order" to view the layout using real store order information.
5. Send Test Emails and Restore Defaults:
   • Click "Send Test Email" in the top right to send a test to team member emails (5 test email quota per template for life; 1 quota deducted per recipient selected).
   • Click "Restore Default" at any time to revert the copy to the system standard template (restoring defaults does not reset used test email quotas).
6. Adjust Global Email Logo and Footer: To modify the brand logo (size and alignment) or contact information at the bottom of all emails, go to the "Email Appearance" section in "Site Settings › Email".

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