When running a website on Kanorio, alongside your core website plan (Free, Pro, Business), you may use usage and add-ons that scale with your site—such as purchasing monthly email sending quotas, expanding your media storage, or covering store platform fees generated when processing payments through gateways like LINE Pay or Apple Pay.
Real-time usage for all quotas can be tracked and managed under Settings › Usage in your dashboard, while all actual charges and invoices are consolidated under Settings › Billing.
You can check quota progress bars and reset dates anytime under Settings › Usage and Data › Tables:
| Item | Free | Pro | Business | Reset & Billing Rules |
|---|---|---|---|---|
| Email sending limit | None (cannot send emails that count toward limits) | Includes 500 emails/month (add-ons available in 100-email increments) | Includes 10,000 emails/month (add-ons available in 100-email increments) | Resets automatically every month; unused credits do not roll over. Add-ons (100 emails) are US$0.90/month (billed in your subscription currency). |
| 200 MB (shared across account) | 10 GB | 200 GB | Free plan storage is shared across all free websites in your account; paid plans are independent per site (system-generated thumbnails and social preview images are excluded). Add-ons available for paid plans at US$1.80/month per 5 GB (billed in your subscription currency); add-ons not available for Free plan. | |
| 50 items | 1,000 items (up to 20,000 items) | 10,000 items (up to 200,000 items) | Calculated by total items in custom collections (includes drafts; blog system collections excluded). Pro and Business plans can add 1,000 items for US$1.50/month (billed in your subscription currency; manual adjustment, no auto-add); add-ons not available for Free plan. |
Which emails consume email sending quota? Transactional emails like order confirmations and shipping notifications are automatically sent for free across all plans without consuming quota. Only form confirmation emails, team notification emails, team notification emails for the 2nd order onwards, and email campaigns count toward your monthly sending quota. See for a complete comparison table.
To purchase additional storage, go to the Media Library or Settings › Usage, click "Manage Plan" to open the add-on window, and follow the rules outlined in . For record counts, click "Manage Plan" in the bottom left corner of Data › Tables to purchase per 1,000 records (US$1.50/month)—note that the Free plan does not support add-ons and will prompt you to upgrade. Below is how to purchase email sending quotas.
When your plan's monthly sending quota is not enough, website owners and administrators with billing permissions can purchase additional units on a monthly basis under Settings › Usage or Marketing › Email Campaigns, without needing to buy expiring prepaid credit packs:
+ or − under "Monthly Add-on" to adjust the number of units. The window will instantly preview your "Current Month Quota," "Charge Today or Roll into Next Invoice," and "Monthly Add-on Fee Starting Next Month."Form confirmation emails and team notification emails are triggered 24/7 by visitors submitting forms. If your monthly quota runs out in the middle of the night or on a holiday, these automated emails would normally pause.
To ensure important notifications keep flowing, you can enable "Auto-add quota when depleted" in the "Manage Plan" window (disabled by default; requires clicking "Agree and Enable"):
Why are add-on quotas or store platform fees sometimes combined with your plan's monthly invoice, and other times accumulated over two or three months? Kanorio's billing engine automatically selects the most card-transaction-efficient billing method based on your plan cycle and amount:
| Scenario | Billing & Payment Timing | Simple Explanation |
|---|---|---|
| 1. Monthly plan (at monthly renewal) | Consolidated billing, one-time charge | When your plan renews each month, the system consolidates your "next month's plan fee + next month's prepaid add-ons + current period's temporary add-on differences + previous period's accumulated store platform fees" into one single invoice, so you aren't charged multiple times on your credit card. |
| 2. Single add-on reaches threshold (approx. > US$5) | Billed immediately upon purchase | If you purchase a large number of add-ons mid-month (e.g., 6+ units at once, or reaching the US$5 threshold before sending a large newsletter), the system will issue a bill and charge you immediately upon confirmation (if your bank requires 3D Secure, the quota takes effect once verified). |
| 3. Annual plan (non-renewal month) or Free plan seller with < US$5 | Smart accumulation (up to 3 months) | Annual plans are billed once a year, but add-ons and platform fees are settled monthly. To avoid frequent small charges of US$0.90 or US$1.80, if there is no plan fee that month and the accumulated amount is less than US$5, the system will not charge you. Instead, it will automatically accumulate until it reaches US$5, reaches 3 billing cycles (3 months), or the annual renewal month before charging you all at once! |
$0 line item on my subscription details or invoice?If you are an annual plan user (or a Free plan seller with a bound credit card for platform fees), you may see a line item for $0 in Messaging Fees, Storage Fees, Collection Fees, or Platform Fees when viewing your subscription or invoice details.
Rest assured, this is not an overcharge or a system error! Because your main plan is billed annually (or is free), the system needs to create a monthly $0 bookkeeping marker in your billing cycle to reset your quotas at month-end and calculate whether any actual add-ons or platform fees occurred. If you didn't purchase any add-ons or incur platform fees that month, zero charges will be made.
Yes! Whether it's a monthly consolidated invoice, an instant add-on charge, or an invoice accumulated to meet a threshold, as long as your has an available balance (such as referral earnings or service credits), the system will automatically total the eligible items on the invoice and deduct from your wallet first. Your credit card will only be charged for the remaining difference.
Never! Your paid website plan and custom domain will remain completely unaffected.
Kanorio features a strict "Billing Isolation Protection Mechanism":
No. Monthly included and monthly add-on email sending quotas, as well as monthly AI credits on paid plans, reset every full month. Unused portions do not roll over. If you find your regular monthly add-ons often go unused, we recommend clicking "Manage Plan" under "Marketing › Email Campaigns" to reduce your units, and your bill will automatically decrease starting next month.
Yes! Increases (add-ons) take effect immediately for the full month's fee, while decreases take effect starting next month. Therefore, the 2 quota units added mid-month remain fully usable until the end of the month, and you won't be billed for them starting next month.
You are likely on a monthly consolidated billing cycle or an annual plan small-amount accumulation mechanism. Monthly plans bundle this US$0.90 into your next monthly invoice. Annual plans accumulate charges until they hit the single-charge threshold (approx. US$5) or reach 3 months, saving you from micro-transactions on your card.
No. The Student and Faculty Discount and Referral Program First-Month Discount only discount the core subscription fee for Pro/Business plans. Quota add-ons, store platform fees, payment processing fees, and custom domain costs are charged at regular price (though quota add-ons and store platform fees can be offset using Wallet balances).
| 150 credits (shared across free websites in account) | 1,500 credits per site/month | 15,000 credits per site/month | Free plan is a one-time trial and does not reset; Pro and Business plans reset automatically every month (annual plans also reset monthly). |
| 9% of order amount | 3% of order amount | 0% (waived) | Automatically deducted from payouts when using Stripe/PAYUNi/SHOPLINE Payments; tracked per transaction for LINE Pay/JKOPAY and settled monthly with your invoice. |