When your store's "Business Location" is set to Taiwan (TW) and you have enabled , you can apply to activate 7-ELEVEN Convenience Store Pickup (Uni-President Logistics) in your admin panel under Settings › Shipping.
7-ELEVEN at checkout, the payment method is locked to PAYUNi. After clicking pay, the buyer will open an electronic map on the secure PAYUNi page to select a pickup store and complete the payment (credit card, ATM, or convenience store payment code).When activating, you can choose between C2C Store-to-Store or B2C Bulk Warehousing based on your payment account status and daily shipping volume:
| Comparison | C2C Store-to-Store | B2C Bulk Warehouse (Dachitong / Uni-President Cold Chain) |
|---|---|---|
| Eligibility | Available to both individuals and businesses | Business accounts only (PAYUNi account must be a business entity with a tax ID) |
| Drop-off Location | Bring parcels to any 7-ELEVEN store counter in Taiwan | Seller delivers bulk parcels to the 7-ELEVEN Logistics Center (or via scheduled pickup) |
| Reference Shipping Cost (Default rate set upon activation; adjustable at any time) | • Ambient: NT$65/item; • Frozen: NT$165/item | • Ambient: NT$50/item; • Frozen: NT$125/item |
| Max Parcel Dimensions | Length + Width + Height (\le) 105 cm, longest side (\le) 45 cm (Must use designated frozen shipping boxes) | Same as left |
| Max Parcel Weight | • Ambient: (\le) 5 kg; • Frozen: (\le) 10 kg | Same as left |
Go to Settings › Payments and confirm that PAYUNi Payment is "Enabled" and located in the "Visible to buyers" section of your payment management.
C2C Store-to-Store or B2C Bulk Warehousing for enterprise accounts) and fill in the shipping information:
Under Review; room temperature and frozen modes are reviewed separately. You can click "Re-check" on the panel to sync the latest progress).Once approved and switched to "Enabled", the system will automatically write default shipping fees based on C2C/B2C reference costs:
Go to Store › Products, open your physical product, confirm the "Storage Temperature" is set to Room Temperature or Frozen, check 7-ELEVEN under "Available Shipping Methods," and enter the "Items per box." Save the changes, and it will take effect at checkout immediately.
Once the buyer selects a 7-ELEVEN store and completes payment on the PAYUNi page, the system will automatically claim the logistics order and set the shipping status to "Logistics Order Created":
When the buyer's selected pickup store (or your C2C return store) is undergoing renovation, relocation, or suspension, Uni-President Logistics will push a closure notification (status 81):
Packages are held for 7 days at the pickup store. If the buyer fails to pick up within 7 days, the package status will change to "Logistics Exception (Overdue Return)" and be automatically returned to your set C2C return store or B2C return address. Once the return is complete, the status will update to "Returned".
If a buyer requests a return after pickup and you have created a 7-ELEVEN Return Service (C2B, 12-digit return number) in the PAYUNi admin panel for the buyer to use:
Because 7-ELEVEN's electronic map store selection and logistics order creation are handled by the PAYUNi payment page. When PAYUNi is not enabled at checkout, 7-ELEVEN cannot create logistics orders, so the system automatically marks 7-ELEVEN as "Paused" and hides it from the checkout page (your logistics activation and shipping settings will not be lost). If you want to provide convenience store pickup while using SHOPLINE Payments, LINE Pay, or JKOPAY, please activate FamilyMart Shipping and Hi-Life Shipping, which do not require binding to a specific payment gateway.
No. 7-ELEVEN delivery currently only supports "Room Temperature" and "Frozen" modes. If your product is set to "Refrigerated" in the admin panel, the system will automatically exclude 7-ELEVEN at checkout. For refrigerated items, please use Black Cat Delivery Service.
| • Same-day printing and drop-off allowed; • If a store closes, re-select within Notification Date + 6 days |
| • Shipping date cannot be the same as printing date; • If a store closes, re-select within Notification Date + 2 days |
| Return Location for Unclaimed Parcels | Returned to the 6-digit "Return Store" specified during activation | Returned to the "Return Address" provided during activation (based on daily or weekly cycles) |