Go to "Website Settings › Shipping" in your dashboard to manage all shipping methods, rates, and the display order at checkout for your physical products.
To ensure your physical products can be purchased at checkout, please confirm the following 3 conditions are met:
All platforms operate on a "Pay First, Ship Later" basis: Customers must complete payment via credit card, mobile payment, ATM transfer, or convenience store code at checkout before the order enters the shipping process. Currently, "Cash on Delivery (COD)" is not supported.
Kanorio offers two types of shipping modes. You can use them individually or mix and match them at checkout for your customers to choose from:
| Shipping Method | Available Locations | Logistics Channel | Temperature Control | Customer Checkout Requirements | Seller Fulfillment Process |
|---|---|---|---|---|---|
| In-person Pickup (Default) | Worldwide | Manual (MANUAL) | Any | No address required (Name, phone, and email only; optional address field) | After delivery, mark as "Mark as Shipped" → "Mark as Delivered" in the order. |
| Store Pickup (Default) | Worldwide | Manual (MANUAL) | Any | No address required | After customer picks up, mark as "Mark as Shipped" → "Mark as Delivered" in the order. |
| Custom Shipping (Unlimited, e.g., SF Express, DHL, Post, Courier) | Worldwide | Manual (MANUAL) | Any | Address required (Optional to disable) | After shipping, mark as "Mark as Shipped" and enter the carrier name and tracking number. |
What if I am based in Hong Kong, Japan, Europe, or the US, or if I want to ship via my local post office or SF Express? Simply use the "In-person Pickup," "Store Pickup," or add a "Custom Shipping" method from the table above! Self-shipping is not restricted by country, payment provider, or temperature requirements, allowing sellers in any market to set rates and start receiving orders immediately.
Go to "Website Settings › Shipping" and click the "Shipping Management" button in the top right corner:
Switch to the "Add Shipping Method" tab in the Shipping Management panel to manage all self-shipping options:
SF Express, Registered Mail, Frozen Custom Delivery), "Description", "Base Rate", toggle "Enable Free Shipping" and set the "Free Shipping Threshold", and check "Require shipping address at checkout". Save to make it available for selection in your products.Many platforms require sellers to measure the length, width, height, and weight of every item. However, in practice, two 60cm boxes stacked together do not equal 120cm. Kanorio uses a more realistic "Box Capacity Conversion" mechanism:
When editing a physical product in "Store › Products" and selecting a shipping method (e.g., 7-ELEVEN or Black Cat), simply enter one number on the right: "Items per box: N" (This defaults to the maximum standard box size for that product's temperature requirement, such as Black Cat's 150cm ambient box, 120cm refrigerated box, or the standard convenience store box capacity).
When a customer adds multiple physical products to their cart, the calculation engine performs these 4 steps:
Frozen > Refrigerated > Ambient). (e.g., If "Ambient cookies + Refrigerated cake" are in the cart, the whole order is treated as refrigerated. Convenience store pickup, which doesn't support refrigeration, will be hidden, leaving only Black Cat or Custom Shipping).N" setting and sums the total volume.$800 for convenience stores, $1,500 for Black Cat).$0 (Free Shipping applied).Once a physical product order is paid, go to "Orders" in the left sidebar, click on the order, and switch to the "Shipping Management" tab:
| Shipping Channel | Fulfillment Steps in Dashboard |
|---|---|
| In-person / Store Pickup / Custom (Manual) | 1. Pack and ship (or prepare for pickup), then click "Mark as Shipped". 2. Enter "Carrier" and "Tracking Number" in the pop-up; an email notification will be sent to the customer. 3. Once received, click "Mark as Delivered" to complete. |
| 7-ELEVEN (PAYUNi) | Click "Print Shipping Label", attach to the package, and drop off at a 7-ELEVEN store (C2C) or logistics center (B2C). Status updates automatically after scanning. See . |
| FamilyMart / Hi-Life (ezShip) | Copy the "ezShip Store-to-Store ID" from the dashboard, take the package to the convenience store kiosk (FamiPort/Life-ET), print the label, and pay NT$60 at the counter. Status updates every 2 hours. See or shipping. |
| TCAT (PAYUNi) | Click "Print Shipping Label" to request a tracking number and download the PDF (save within 24 hours). Attach the label and click "Schedule TCAT Pickup" to have the driver collect the package. See . |
Please check two things:
OK Mart is not supported as they have terminated C2C store-to-store services. Integrations for T-Cat, Chunghwa Post, and instant delivery services (Uber Direct, Lalamove, pandago) are currently in planning. If you need to ship via Post Office, T-Cat, SF Express, or other couriers, please create a "Custom Shipping" method in "Shipping Management › Add Shipping Method" to use it immediately.
| (C2C/B2C) | Taiwan (TW) | PAYUNi (Requires ) | Ambient, Frozen | Select 7-ELEVEN store via map on PAYUNi payment page | Click "Print Shipping Label" in the order; status updates automatically after drop-off. |
| (Store-to-store) | Taiwan (TW) | ezShip (No payment integration) | Ambient only | Select FamilyMart store via map on Kanorio checkout page | Copy the Store-to-Store ID, print at FamiPort kiosk, and pay $60 at the counter. |
| (Store-to-store) | Taiwan (TW) | ezShip (No payment integration) | Ambient only | Select Hi-Life store via map on Kanorio checkout page | Copy the Store-to-Store ID, print at Life-ET kiosk, and pay $60 at the counter. |
Taiwan (TW) | PAYUNi (Requires ) | Ambient, Chilled, Frozen | Enter Taiwan address and 09 mobile number at checkout | Click "Print Shipping Label" to download PDF, then click "Schedule TCAT Pickup". |