Shipping with FamilyMart

About 6 minIntermediate

Overview

When your store's "Business Location" is set to Taiwan (TW), you can enable FamilyMart store pickup for over 4,000 locations across Taiwan via the ezShip logistics channel.

There are three key advantages to enabling FamilyMart pickup via ezShip:

No payment gateway restrictions: Whether you use , , , or , your customers can always choose FamilyMart pickup.
Direct store selection: Customers can select their preferred pickup location via an interactive map directly on your Kanorio checkout page, ensuring a smooth and intuitive experience.
One ezShip account for both "FamilyMart" and "Hi-Life": Once you enter your ezShip account details in the FamilyMart card, is automatically enabled as well—no need for duplicate setup.

Package Specifications, Temperature Control, and Shipping Limits

Item	FamilyMart Store-to-Store (ezShip Taiwan) Guidelines
Supported Temperature & Region	Only "Ambient temperature" is supported, and only for stores on the main island of Taiwan (no service for outlying islands; for frozen/refrigerated items, please use or instead).
Size & Weight Limits	The sum of length + width + height must be (\le) 105 cm, the longest side must be (\le) 45 cm, and the weight must be (\le) 5 kg.
Payment & Shipping Fee Settlement	• Customer checkout: Uses "Prepaid before shipping (pickup without payment)"; customers pay the product amount and the shipping fee you set online. ;• Seller shipping: When you take the package to a FamilyMart store for shipping, pay the NT$60/item shipping fee at the convenience store counter (Kanorio does not collect this fee on your behalf, and you do not need to pre-load funds into ezShip).
Same-System Shipping & Pickup Principle	If a customer chooses FamilyMart pickup, you must ship from a "FamilyMart store" (you cannot drop it off at Hi-Life or 7-ELEVEN).
Insurance & Compensation Limits	For standard ezShip member store-to-store shipping, the compensation limit for lost or damaged items is NT$2,000 per item (including shipping). For high-value items, we recommend evaluating self-insurance or using home delivery instead.

Two-Phase Setup Process

Phase 1: Complete the integration application on the ezShip website (Free)

If you do not have an ezShip account yet, please visit the ezShip official website and complete these 3 steps:

Register for a free "General Member" account: Use your primary email to register and complete mobile verification (no need to pay for a business membership upgrade).
Apply for "Website Integration": Log in to the ezShip dashboard, go to "My ezShip › Shopping Website Integration › Integration Application", enter your Kanorio store URL, and submit. (ezShip review takes approximately 1 to 5 business days; you will receive an email notification upon approval).
Enable "Electronic Map Settings": In the ezShip dashboard, go to "My ezShip › Shopping Website Integration › Electronic Map Settings", ensure "FamilyMart" (and Hi-Life) are checked, and save. (Settings take effect immediately).

Phase 2: Return to Kanorio to activate

Once you receive the ezShip integration approval email:

Go to your Kanorio dashboard: "Settings › Shipping".
Click "Apply to Enable" on the FamilyMart card and enter your ezShip login email:
- The system will instantly verify your account's integration status with ezShip.
- Once verified, both the "FamilyMart" and "Hi-Life" cards will immediately switch to "Enabled", and the default shipping fee of NT$60 will be applied automatically!
Click the FamilyMart card to enter "Shipping Fee Settings", where you can adjust the shipping fee charged to customers or set a "Free Shipping Threshold". Ensure FamilyMart is in the "Visible to customers" section under "Logistics Management" in the top right corner.
Finally, go to "Store › Products", open your non-refrigerated physical products, and check "FamilyMart" under "Available Shipping Methods" before saving.

How to print shipping labels at FamiPort after receiving an order

When a customer selects a FamilyMart pickup location via the map and completes payment, the Kanorio server automatically creates a logistics order with ezShip (status will be "Logistics order created"; no manual confirmation is required in the ezShip dashboard):

Copy the "Store-to-Store Number":
- Go to "Orders" in the left sidebar, open the specific order, and switch to the "Shipping Management" tab.
- The ezShip Store-to-Store Number (which serves as the customer's tracking number) will be displayed on the card. Click to copy it (you can also click the link to log in to the ezShip dashboard and print the label using your own printer).
Print the label at a FamilyMart FamiPort kiosk:
- Take your packaged items to any FamilyMart store.
- At the FamiPort kiosk, select: "Store-to-Store" › "ezShip" › "Enter Code", and input the copied Store-to-Store Number to print the thermal shipping label.
Attach the label and pay NT$60 at the counter:
- Attach the label to your package, hand it to the clerk, and pay the NT$60 shipping fee on-site. Keep the receipt to complete the process.
Automatic status updates and notifications:
- Kanorio automatically checks for status updates from ezShip every 2 hours (you can also manually click "Mark as Shipped" to trigger an immediate shipping notification email to the customer).
- When the package arrives at the designated store and is ready for pickup, the ezShip system will automatically send an SMS and Email to the customer. (Kanorio will skip sending duplicate arrival notifications).

Overdue pickup and return rules

7-day store retention: Packages are held at the pickup store for 7 days. Customers can pick up their package for free by presenting a valid ID.
Return to sender: If the package is not picked up within 7 days, it will be automatically returned to the original FamilyMart store where you dropped it off. The order status will update to "Returned", and ezShip will notify you to collect the package from your original drop-off location.

FAQ

Please check two things: First, ensure you are entering the full Email address used to log in to ezShip (not your store name). Second, ensure you have submitted the "Integration Application" in the ezShip dashboard and received the approval email.

Before you print the label at the FamilyMart kiosk, you can log in to the ezShip dashboard, find the Store-to-Store Number, and modify or recreate the shipping order. Then, record the new number in the "Seller Notes" section of the Kanorio order to provide it to the customer for tracking.