Introduction
Kanorio ("we," "us," or "the Company") values your privacy. This Privacy Policy describes how we collect, process, use, store, and protect your personal data. By using our services, you consent to the terms of this Policy.
Data We Collect
Data You Provide
When you use our services, we may collect the following data:
- Contact information: name, email address, phone number
- Account information: if you create an account, we collect your login credentials and profile data
- Communications: when you contact us via contact form, email, or other means, we collect the content thereof
- Payment information: if you make a purchase, we collect necessary payment information (processed by third-party payment processors)
Automatically Collected Data
When you visit our website, we automatically collect certain information:
- Device information: IP address, browser type, operating system, device identifier
- Usage data: pages visited, time spent, click behaviour, search queries
- Location data: approximate location inferred from your IP address
- Cookies and similar technologies: for details, please see our Cookies Policy
How We Use Your Data
We use the data we collect for the following purposes:
Service Provision and Improvement
- Process your requests, orders, and enquiries
- Provide customer support and technical assistance
- Improve our website and service functionality
- Develop new features and services
Communications
- Respond to your enquiries and requests
- Send service-related notifications (e.g. order confirmation, account updates)
- Send marketing communications (only with your consent)
- Conduct customer satisfaction surveys
Security and Compliance
- Protect our users and services from fraud, abuse, and other security threats
- Comply with legal obligations and regulatory requirements
- Enforce our Terms of Service
Analytics and Research
- Analyse usage patterns to improve our services
- Conduct market research and trend analysis
- Generate anonymous statistics
Data Storage and Security
Data Storage Location
Your data is primarily stored on servers located in Taiwan. Some data may be stored on servers in other jurisdictions; we ensure compliance with applicable data protection laws.
Security Measures
We implement appropriate technical and organisational measures to protect your data:
- Encryption of data in transit
- Secure storage mechanisms for data at rest
- Regular security audits and vulnerability assessments
- Access restricted to authorised personnel only
- Regular backups to prevent data loss
Data Retention
We retain your data only for as long as necessary:
- Account data: for the duration of your account and for a reasonable period thereafter
- Transaction records: as required by law (typically 7 years)
- Marketing data: until you opt out or withdraw consent
- Other data: as determined by the purpose of collection and legal requirements
Your Rights
Under applicable data protection laws (including the Personal Data Protection Act), you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of your personal data and to understand how we use it.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data, including where:
- The data is no longer necessary
- You withdraw consent and there is no other legal basis
- The data processing is unlawful
Right to Restriction of Processing
You have the right to request that we restrict processing of your data, for example when you contest its accuracy.
Right to Data Portability
You have the right to receive your data in a structured, commonly used, and machine-readable format, and to transmit it to another service provider.
Right to Object
You have the right to object to our processing of your data based on legitimate interests, including for direct marketing purposes.
Right to Withdraw Consent
Where we process data based on your consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend that you read their privacy policies.
International Data Transfers
Where your data is transferred outside Taiwan, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Ensuring recipients have adequate data protection measures
- Compliance with applicable international data transfer regulations
Policy Changes
We may update this Privacy Policy from time to time. For material changes, we will:
- Publish the updated policy on our website
- Notify you by email or other means (where applicable)
- Update the "Last updated" date on this page
We recommend that you review this policy periodically for the latest information.
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us via:
- Address: Please contact us via Email or LINE if required
- Email: Please contact us via our Contact Us page if required
- LINE: Please contact us via our Contact page if required
We will respond to your request within a reasonable timeframe.