Shipping with T-Cat

T-Cat delivers your products to the buyer's address. Shipping labels are generated via PAYUNi, so your store must have PAYUNi enabled for checkout.

Requirements and Limitations

• You can enable ambient, refrigerated, or frozen shipping and set shipping fees based on size tiers.
• Buyers must provide a verifiable Taiwan address and a 10-digit mobile number starting with 09.
• You cannot use other payment methods for T-Cat orders. Once T-Cat is selected, payment must be processed through PAYUNi.
• If you disable PAYUNi, the T-Cat option will be removed from the checkout page.
• Currently, you cannot create return labels directly via the T-Cat API in Kanorio. For returns, please manually enter the return tracking number in the order.
• T-Cat and Chunghwa Post are not covered in this guide and are not currently supported.

Before You Start

1. Your business location must be in Taiwan.
2. PAYUNi must be enabled in your checkout settings.
3. Products must be physical items with T-Cat selected.

Setup Steps

1. Go to Store → Settings, select Shipping, and choose T-Cat.
2. Select the temperature range and size tiers, then set your shipping fees.
3. Go to Shipping Management to confirm the status and order.
4. Enable T-Cat for your products.

Shipping Process

Buyers enter their address at checkout. You can print labels in the order fulfillment tab and schedule pickups if necessary. Order status will update to "In Transit," "Delivered," etc. To track, copy the tracking number and use the T-Cat tracking page. The tracking number will not automatically populate in the URL.

If address verification fails, ask the buyer to update the street name and house number, and use the dropdown menus for the city and district.

Related Articles

• Shipping Methods
• Collecting Payments with PAYUNi
• Shipping with 7-ELEVEN
• Order and Fulfillment Status