Accepting Payments with LINE Pay

Overview

LINE Pay is the most popular mobile payment tool in Taiwan (available for stores with a "Business Location" in Taiwan TW and "Store Currency" in New Taiwan Dollar TWD). At checkout, customers can pay using credit cards, debit cards, iPASS MONEY/LINE Pay Money account balances, or LINE POINTS linked to their LINE Pay account.

In Kanorio, connecting to LINE Pay is categorized as a "Direct Wallet" payment method:

• Standalone or Multi-payment: You can use LINE Pay alongside or , or use it as your sole payment method.

Direct LINE Pay vs. Built-in SHOPLINE Payments LINE Pay: Which one to choose?

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Two Ways to Enable: Enter Credentials or Apply via Kanorio

Go to your dashboard at "Settings › Payments". You will see two paths under the "LINE Pay" card:

Option 1: Already have a LINE Pay Merchant Account (Enter credentials to enable immediately)

If you have already been approved for a LINE Pay "Online API" merchant account, you can enable it in just one minute:

1. Log in to your LINE Pay Merchant Dashboard and go to "Manage Link Key" to retrieve your Channel ID and Channel Secret Key.
2. Return to Kanorio "Settings › Payments" and click "Already approved by LINE Pay? Enable directly" on the LINE Pay card.
3. Enter your Channel ID and Channel Secret and click Save:
   • Instant Connection Test & Encrypted Storage: The system will automatically verify your keys with LINE Pay. Once verified, keys are stored securely using Google Cloud KMS envelope encryption (see ).
4. If you are on the Free or Pro plan (platform fee > 0%), ensure you have a credit card linked in "Settings › Billing" to pay your monthly platform fees. LINE Pay will be enabled immediately and appear at checkout.

Option 2: Apply via Kanorio (For companies/businesses with a Tax ID)

If you have a Taiwan Tax ID but haven't applied for LINE Pay yet, you can fill out the form in Kanorio, and we will assist in submitting your application to the LINE Pay Taiwan business team:

1. Pre-submission Checklist:
   • Your website must be published and include real products, TWD pricing, a return policy, and contact information.
   • Prepare a copy of your company/business bank passbook cover (Note: LINE Pay does not accept foreign currency accounts or pure digital bank accounts like LINE Bank, Rakuten, or Next Bank; sole proprietorships may use the owner's personal passbook).
   • Prepare a clear, color photo of the front and back of the owner's National ID card.
2. In Kanorio payment settings, click "Apply for LINE Pay" and fill in your brand name, 8-digit Tax ID, business address, contact person, invoice email, and shipping address for promotional materials, then upload your documents and submit.
3. The card status will change to "Under Review" (LINE Pay official review takes 5 to 15 business days). Please monitor your email for any requests for additional documents or contract confirmation from LINE Pay.
4. Once approved and you receive your Channel ID and Channel Secret, return to the card to enter your credentials and activate (temporary document files will be automatically cleared from the cloud after activation).

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How do customers pay? How does the system prevent missed orders?

1. Customer Payment Flow: After selecting LINE Pay at checkout and completing the order, desktop users will see a QR code to scan with their phone, while mobile users will be redirected to the LINE App for biometric or password authorization.
2. Successful Redirection & Auto-Reconciliation:
   • After the customer confirms in the LINE App, they are redirected back to your order status page, and the system instantly confirms the payment and marks the order as "Paid."
   • Anti-Missed Order Mechanism: If a customer closes their browser immediately after confirming in the LINE App without returning to your site, our background auto-reconciliation mechanism will proactively confirm the payment with LINE Pay, create the order, and send a confirmation email to ensure no "paid but no order" scenarios occur.

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Fee Structure & 60-Day Refund Limit

1. Payment Processing Fees & Monthly Platform Fees

• LINE Pay Processing Fee: Applications via Kanorio enjoy a discounted rate of 2.31% (tax included), deducted by LINE Pay during settlement.
• Kanorio Platform Fee (9% / 3% / 0%): Since LINE Pay deposits the full amount (minus their processing fee) into your bank account, Kanorio platform fees are collected via monthly credit card billing (if no monthly plan fee is due, billing occurs once the balance reaches NT$150 or after 3 months; Business plan is 0% and requires no card). See full rules at .

2. Refund Window: Within 60 Days of Payment (Important Limit)

• 60-Day Limit: LINE Pay's official API restricts online refunds to within 60 days of the transaction (much shorter than the 180 days for credit cards). Orders older than 60 days cannot be refunded online and must be handled via private bank transfer.
• Full & Partial Refunds: Within the 60-day window, you can initiate full or partial refunds directly from your Kanorio dashboard under "Orders". (If you manually process a refund in the LINE Pay merchant dashboard, our system will automatically sync the status in the background).
• Fee Rules: Once a refund is processed, the Kanorio platform fee is non-refundable (the 2.31% LINE Pay processing fee is settled according to LINE Pay's official full/partial refund rules). See .

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