Platform Fees and Payment Processing Fees

Overview

When a customer completes a paid order in your store, two separate fees are involved: the “Kanorio Platform Fee” and the “Payment Processing Fee.”

In your dashboard under “Orders” (Payment tab) and “Store › Overview” (Sales and Collection Details), the system lists these two fees separately so you can clearly track where every cent goes:

$0 orders incur no fees: When a product is priced at $0, or the customer's final payment is $0 after discounts, no payment gateway is involved. Therefore, both the Kanorio Platform Fee and the Payment Processing Fee are $0.

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1. How are Kanorio Platform Fees calculated and collected?

1. Calculation Formula (Including Shipping)

The Kanorio Platform Fee is calculated by multiplying the total amount actually paid by the customer (product price after discounts + shipping) by your current website plan rate, rounded to the nearest whole number:

[ \text{Kanorio Platform Fee} = \text{Rounded}\bigl((\text{Paid Amount after Discount} + \text{Shipping}) \times \text{Plan Platform Fee Rate}\bigr) ]

2. Three Collection Methods (Depending on the Payment Gateway)

To simplify your accounting, the system collects platform fees through one of the following three methods based on the technical architecture of each payment gateway:

3. Monthly Settlement (LINE Pay / JKO Pay) Thresholds and Overdue Rules

If you use direct LINE Pay or JKO Pay integration on a Free or Pro plan, the system records each transaction's platform fee in your ledger (if the order currency differs from your subscription currency, it is automatically converted at the current exchange rate). Fees are billed on your cycle date based on these rules:

• Months with a plan renewal fee (e.g., monthly Pro plan billing or annual renewal month): The accumulated platform fees for the period are listed directly on your plan renewal invoice (the first 100 orders are listed individually, with the remainder summarized) and charged to the same card as your plan fee.
• Months without a plan renewal fee (e.g., Free plan sellers or non-renewal months for annual plans): To avoid frequent small charges on your credit card, the system has a “Minimum Accumulation Threshold.” Fees are only charged when the threshold is met or after 3 consecutive billing cycles have passed; otherwise, they are carried over to the next period:
  • Thresholds by currency: TWD NT$150 / USD $5.00 / HKD HK$40 / JPY ¥750 / SGD S$7 / KRW ₩6,500 / EUR €5 / GBP £5.
• What happens if a monthly credit card charge fails?
  • If the monthly platform fee charge fails (or the default card is removed), a red “Store functions suspended” banner appears at the top of your dashboard, and checkout for paid products is temporarily locked ($0 free products and dashboard editing remain unaffected).
  • Simply click “Manage billing” on the banner (or visit “Settings › Subscription”) to update your credit card. Once the system completes the automatic retry, store checkout will resume immediately.

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2. Payment Processing Fees and “Estimated Payout ≈”

Payment processing fees are deducted directly from your payout by the payment gateway. Below are the reference rates (including tax) applicable when applying or integrating through Kanorio’s partner channels. (For actual rates, please refer to the display in your dashboard under “Settings › Payments” and your contract with the payment provider):

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3. Actual Payout Calculation Example (Based on a NT$1,000 order)

Assuming your store currency is TWD, a customer purchases a product for NT$1,000 after discounts (no shipping) and pays via domestic credit card in one installment (Processing fee 2.2% = NT$22):

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4. Refund Policy (Both fees are non-refundable)

When you initiate a full or partial refund for a completed order, please note the standard industry practice for global e-commerce and payment providers:

1. Customers receive the full refund amount: For full refunds, the customer receives 100% of the original payment (in the example above, the customer gets back the full NT$1,000).
2. Kanorio Platform Fees and Payment Processing Fees are non-refundable to the seller: Because the card networks, banks, and systems have already completed the transaction and incurred processing costs at the moment the customer paid, the Kanorio Platform Fee and Payment Processing Fee are borne by the seller and will not be returned, regardless of whether the refund is full or partial, or which payment gateway is used.
3. “Estimated Payout” after a full refund will show as a negative number: Continuing the Pro plan (3%) NT$1,000 order example, after you refund the customer NT$1,000, the “Estimated Payout” for that order in your dashboard will display as −NT$52 (your platform fee of NT$30 + processing fee of NT$22).

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