Billing, Invoices, and Payment Methods
The Billing section in your dashboard is where you manage payments for your current website subscriptions. Here, you can view your next renewal date, access payment management, check historical invoices, and update your payment method if a payment fails.
Payment information is processed by Stripe. Stripe is the online payment service provider Kanorio uses; your full card number is not stored by Kanorio. For information on payment page security, CVC, and fraud prevention, please read Payment Security.
Understanding Your Billing Cycle
A billing cycle is the period between two regular renewals. Once you choose to pay monthly or annually at the time of subscription, your service will automatically renew according to that cycle until you cancel or change your plan.
- Monthly Payments: Renews once every month, ideal for those who prefer greater flexibility.
- Annual Payments: Renews once every year. When available, the current annual fee is typically equivalent to 10 months of the monthly fee.
Regardless of whether you choose monthly or annual payments, your AI credit allowance for paid plans resets monthly; annual payment does not mean you only receive AI credit once a year. Please refer to the Billing section for your exact renewal date and amount.
Viewing Invoices
In the Billing section of your dashboard, you can find historical payment records for your current website. Each record typically shows:
- Payment Date
- Amount and Currency
- Any applied discounts or referral credit
- The corresponding plan or billing cycle
If a Stripe invoice or PDF file (a downloadable electronic document) is available for a payment, you can open or download it via the link in the list. If you can't find the record you need, ensure you've switched to the correct website, as subscriptions and invoices are displayed separately for each site.
Managing Your Payment Method
Clicking "Access Payment Management" will take you to the Stripe Customer Portal. Here, you can:
- Add a new payment card.
- Remove payment cards you no longer use.
- Change your default payment method.
- Update your billing address or tax information.
- View invoices, cancel your subscription, or reactivate a canceled subscription that hasn't expired.
Saved payment methods for a single payer may be used for multiple Kanorio websites under their name; however, subscriptions and invoices for each website are managed individually. Before changing a card, please confirm if it's also being used for renewals on other sites.
What to Do If Payment Fails
A failed payment doesn't necessarily mean your subscription has been canceled. Common reasons include an expired card, insufficient funds, temporary blocks by your bank on online transactions, or the card being removed.
If a renewal fails due to reasons other than your cancellation, Kanorio provides a 14-day grace period. This means your paid benefits will be temporarily retained, giving you time to resolve the payment issue before your site is downgraded to a free plan.
Follow these steps:
- Go to Billing in your dashboard.
- Click "Access Payment Management."
- In the Stripe Customer Portal, add an available card or set an existing one as default.
- Ensure the card is enabled for online payments; contact your bank if necessary.
- Return to Kanorio and refresh the billing page.
Stripe will attempt to charge the payment method again later. If the payment is successful within the grace period, your subscription will resume seamlessly without needing to resubscribe.
If payment is still unsuccessful after 14 days, your website will be downgraded to a free plan. Content will not be deleted, but paid features will be deactivated. Please read Cancellations, Refunds, and Resubscriptions to understand how content, custom domains, and resubscriptions are handled.
Modifying Billing or Tax Information
Payment methods, billing addresses, and tax information are managed through the Stripe Customer Portal. The fields available to you in the Portal may vary depending on your payment region and the options currently provided by Stripe.
If you require information for company expense reports, a unified business number, or specific certificate formats, please first check the Stripe Portal and your invoices. If you still cannot find the necessary details, please contact us with the payment date, amount, and website name. Do not send your full card number, CVC (the 3- or 4-digit security code on the back of your card), or any one-time verification codes.
Frequently Asked Questions
No. While payment methods may be shared by the same payer, subscriptions and invoices for each website are managed separately. Please ensure you are viewing the billing for the correct website by switching in your dashboard.
Please review the invoice details. Differences may arise from monthly vs. annual billing, prorated charges for plan changes, referral code discounts, referral credit deductions, or the currency you selected. If you still have questions, please provide your invoice information when contacting support.
After updating your payment method, the payment service will attempt to charge it again later. Please ensure your card is active and wait for the billing status to update. If your subscription hasn't been restored near the end of the grace period, please contact support.
If the initial payment fails, a paid subscription has not been successfully established, and paid benefits are not activated. Please verify your payment details and restart the subscription process from the Billing section.
No. Support only requires the payment date, amount, website name, or invoice details; they will never ask for your full card number, CVC, or one-time verification codes.