The "Website Settings › Subscription" panel is your central hub for managing website billing, downloading invoices, and maintaining payment methods.
All card processing and storage are handled by our international payment provider, Stripe, adhering to the highest security standards (PCI DSS Level 1). Kanorio never stores your full credit card number or CVC code. See Payment Security for details.
In the billing history section at the bottom of the "Website Settings › Subscription" page, you can view the details of every settled invoice for your current website:
Kanorio wallet credit).Why does an invoice amount differ from my plan's monthly fee, or show a
$0item? Kanorio uses a "Consolidated Billing and Small Balance Accumulation" mechanism to reduce transaction frequency. Monthly plans consolidate additional usage fees and accumulated online store platform fees into a single invoice. Annual plans may show a$0line item for monthly accounting; small fees that do not meet the minimum threshold (approx. US$5.00, depending on currency) are automatically accumulated until the threshold is met or until the annual renewal, at which point they are charged with the annual fee. (The "Add-ons" and "Invoice History" sections in "Website Settings › Subscription" clearly label pending amounts and billing sources.) For full rules, please refer to .
When you need to update an expiring credit card or add your company name, address, and Tax ID (or VAT) to your invoices for accounting purposes, click "Open Payment Management" in "Website Settings › Subscription" to enter the Stripe Customer Portal:
| What you want to do | Steps in the Stripe billing management page |
|---|---|
| Add or change your default credit card | In the "Payment method" section, click "Add payment method", enter your new card details, and set the new card as "Default". You can then remove the old card. |
| Enter company name, address, and Tax ID | In the "Billing information" section, click "Update information" to enter your company name and billing address. You can also add and save your local Tax ID (Tax ID / VAT / GST, etc.). Please note: Previously issued invoices cannot be updated retroactively. Please ensure your details are saved before your next renewal or checkout. |
| Manage payment card for custom domain renewal | Custom domains are personal assets separate from your website plan. To change the credit card used for "Automatic domain renewal," please go to your account settings via the profile icon in the top right corner and update it in the domain billing management section. For more details, see . |
Important: Manage plan changes or cancellations directly in the Kanorio dashboard! To prevent accidental disconnection of store platform fee billing, the Stripe Customer Portal is only for managing credit cards, tax information, and downloading invoices. To upgrade, downgrade, or cancel your website subscription (reverting to Free), please click "Change Plan" directly within the Kanorio "Website Settings › Subscription" page (see and ).
Don't panic if an automatic renewal fails due to an expired card, insufficient funds, or a bank blocking an international/online transaction—your website will not go offline or revert to the Free plan immediately!
Kanorio provides a comprehensive tiered protection mechanism:
If the failed invoice does not include the website plan fee (e.g., your annual plan is already paid, but a monthly charge for storage, data collection entries, sending limits, or store platform fees failed):
Yes. Websites under the same owner account share the same payment profile. When you add a card and set it as the "Default Payment Method" in the Stripe portal, future renewals for all your websites will use this new default card. However, invoices for each website will still be generated separately according to their respective billing cycles.
Due to international financial and tax compliance regulations, previously settled invoices cannot be retroactively modified. Your updated company name, address, and Tax ID will automatically apply to every new invoice issued after the update.
No. The 14-day grace period is designed to protect "already operational paid websites" from sudden disconnection due to card expiration. When upgrading from the Free plan for the first time, the paid plan benefits are only activated after the initial payment is successfully processed.
Absolutely not! Kanorio support staff will never ask for your full credit card number, CVC code, or OTP. For billing inquiries, simply provide your "Website Name, Payment Date, and Invoice Number (or Amount)."