Payment processes handle credit card, bank, or store transaction data, so they should be handled by the secure checkout pages of professional payment service providers. Kanorio's subscription payments and store collections follow the respective processes of the payment service provider used, and Kanorio does not store complete credit card numbers.
This page explains who handles payment data, what PCI DSS is, and what you should pay attention to when making payments or contacting customer support.
When you upgrade your Kanorio plan, manage your subscription, or update your payment method, you will enter the payment flow provided by Stripe. Stripe handles card number input, payment verification, and transaction processes; Kanorio only obtains the payment status and billing information necessary to provide services and does not store your complete card number or CVC.
Stripe publicly states that it is a PCI Service Provider Level 1. This is one of the highest levels of PCI compliance for service providers in the payment industry. You can view their public information at Stripe Security.
If you sell products on the Kanorio website, your buyers' payment data will be processed by the payment service provider displayed on the checkout screen:
Available payment methods, regions, and approval conditions may vary for different stores. Please refer to your store's settings and the actual checkout screen for details. The certifications and security commitments of payment service providers belong to those providers and do not imply that Kanorio itself holds the same certifications.
PCI DSS is the security standard used by the payment card industry to protect card numbers and payment authentication data. You can think of it as the "common security rules that anyone handling credit card data must follow."
Using regulated payment flows like Stripe or PAYUNi avoids Kanorio or merchants from having to collect and store complete card numbers themselves. However, payment security is not just a technical issue: merchants should still clearly explain their products, refund policies, and contact information to prevent disputes arising from unclear information.
If you are a subscription user, manage your payment methods, invoices, and subscriptions from "Billing" in your backend. If you are a store seller, please read Refund Processing for refund operations. If you encounter a buyer initiating a dispute with their bank, please read Handling Customer Disputes.
No. The full card number and CVC are handled by the payment service provider's secure payment process, and Kanorio does not store complete credit card numbers.
Yes. The in-page Payment Element from Stripe and PAYUNi still processes card numbers directly through the payment gateway provider, meeting PCI DSS requirements. Kanorio does not store complete card numbers. See Checkout Flow for details.
Subscription payments are handled by Stripe's payment flow, and store payments are handled by the provider shown on the checkout screen. Please ensure you are operating on a legitimate payment page and do not transmit your card number or verification code to anyone.
No. Stripe's PCI Service Provider Level 1 certification belongs to Stripe. Kanorio uses their payment flow to reduce the need to directly handle sensitive card number data, but certifications of service providers do not automatically transfer to other companies.
No. Customer support will not ask for your full card number, CVC, or one-time verification code. Please provide the payment date, amount, website name, and identifiable billing or order information.
