When you encounter issues like login failures, an inaccessible dashboard, or a website that won't load, identifying whether the problem is with your device, a specific site, or the entire Kanorio service will help you find the right solution faster.
Visit the Kanorio System Status page. This is a public page that does not require login and displays any known service disruptions for Kanorio.
The status page currently shows:
{site}/api/v1/*).Each service shows its current status and recent history. If the page displays "Operational," it means no known issues have been detected for that service; however, this does not necessarily mean that every domain, account, or device is unaffected.
| What you are experiencing | What to do first |
|---|---|
| Only your computer or mobile device cannot access the site | Try a different network, an incognito window, or a different browser |
| You can log in to the dashboard, but a specific site is down | Check the site's publish status, domain, and DNS settings |
| Multiple Kanorio pages are acting up | Take a screenshot of the error, note the time, and contact support |
| You just updated your domain or DNS | Wait for DNS propagation and check the DNS status results |
DNS is the network setting that directs your domain name to the correct website. DNS updates take time to propagate globally, so a newly bound or modified custom domain may temporarily appear as a service disruption.
Even if other services are operational, your browser cache, network, account permissions, or site settings might be causing the issue. Please follow these steps:
Kanorio strives to minimize the impact of maintenance on published websites (published site pages and the Content Delivery API are served via global edge cache nodes). However, no network service can guarantee 100% uptime. Our standard plans do not include custom SLA contracts with financial compensation clauses (for data storage regions, daily encrypted backups, and compliance certifications, please refer to ). If maintenance or disruptions affect public services, please rely on the information provided on the System Status page. Avoid repeatedly modifying domain or billing settings during service disruptions; wait until the situation is resolved.
It displays the current status of the marketing site, dashboard and editor, published websites, and login services, along with recent availability history. This helps you determine if there is a known platform-level issue.
Not necessarily. The scope of maintenance varies, and so does the impact. Published websites and dashboard editing features may be affected to different degrees; please refer to announcements or support responses at the time.
Test on a different network, browser, or in an incognito window. If only one custom domain has an issue, you should usually check your DNS settings. If multiple Kanorio pages are abnormal simultaneously, please report it to support.
This usually indicates that the issue is limited to your browser, network, account permissions, site settings, or custom domain. Please follow the troubleshooting steps on this page or read Troubleshooting. If you still cannot resolve it, please Contact Us and provide the time of the incident, the URL, and a screenshot.