When you encounter issues like being unable to log in, the dashboard failing to load, or your public website being inaccessible, determining whether the problem lies with your device, a single website, or the entire Kanorio service will help you find the right solution faster.
Visit the Kanorio System Status page. This is a public page that does not require login and displays any known service issues with Kanorio.
The status page shows the current status of the following services:
Each service shows its current status and recent history. If the page shows "Operational," it means no known issues have been detected for that service; however, this does not necessarily mean that every domain, account, or device is experiencing the same performance.
| What you see | What to do first |
|---|---|
| Only your computer or mobile device cannot open the site | Try a different network, an incognito window, or a different browser |
| You can log in, but a specific website won't load | Check the publishing status, domain, and DNS settings for that site |
| Multiple Kanorio pages are abnormal at the same time | Save the error screen and timestamp, then contact support |
| You just changed your domain or DNS settings | Wait for DNS propagation and check the DNS results |
DNS is the network setting that directs your domain name to the correct website. DNS updates take time to propagate globally, so a newly bound or modified custom domain may temporarily appear to have service issues.
Even if other services are operational, your browser cache, network, account permissions, or website settings might be the cause. Please follow these steps:
Kanorio strives to minimize the impact of maintenance on published websites, but no network service can guarantee 100% uptime. If maintenance or an issue affects public services, please refer to the System Status page for event information. Avoid repeatedly modifying domain or payment settings during service disruptions until the situation is resolved.
It displays the current status of the marketing site, dashboard and editor, published websites, and authentication services, along with recent availability history. This helps you determine if there is a known platform-wide issue.
Not necessarily. The scope of maintenance varies, and so does the impact. Published websites and dashboard editing features may be affected to different degrees; please refer to official announcements or support responses at the time.
Test on a different network, browser, or incognito window first. If only one custom domain is affected, you usually need to check your DNS settings; if multiple Kanorio pages are abnormal, please report it to support.
This usually means the issue is limited to your browser, network, account permissions, website settings, or custom domain. Please follow the troubleshooting steps on this page or read the Troubleshooting Guide. If you still cannot resolve the issue, please Contact Us and provide the time of the incident, the URL, and a screenshot.
