This page explains how accounts, websites, and data are handled in different scenarios, including account deletion requests, website data exports, restrictions after subscription cancellation, and the difference between taking a website offline and deleting it.
An "account" is your identity for logging into Kanorio; a "website" is the brand site you create within your account. They are not the same thing: you can delete a website while keeping your account, or you can request to delete your account and personal data.
| What you want to do | How to do it | What will happen |
|---|---|---|
| Modify name, login method, or security settings | Go to Backend "Account Settings" | Your account remains active, and your website is unaffected |
| Cancel your paid plan | Manage it in Backend "Billing" | After the plan expires, public content will be displayed according to free plan limits; website data is retained |
| Temporarily hide your website from visitors | Take the website offline | The public website will stop displaying; content and settings are retained |
| Stop using a specific website | Delete the website | It enters a 60-day recoverable archive period before permanent deletion |
| Stop using your Kanorio account | Submit a deletion request to customer support |
For everyday settings, please go to Backend "Account Settings". To cancel your plan, see: .
There is currently no button in the backend to delete your entire account yourself. To request the deletion of your account and associated personal data, please use the backend customer support or email us at support@kanorio.com.
In your request, please provide the email address you use for login and specify whether you want to delete your entire account or just a specific website. To prevent impersonation, we may need to verify your identity. Deletion requests may also be subject to payment obligations, legal retention requirements, or other applicable exceptions; please refer to our for full details on your rights.
Before submitting your request, we recommend that you:
Website data export allows you to download a ZIP backup. A ZIP file is a format that bundles multiple files into a single downloadable archive, suitable for storage or content migration.
The exported file includes website pages and SEO settings, blog posts and related data, as well as the original image files used by the website. It retains both draft and published content, allowing you to back up work that is not yet public.
This is an export of website content, not a full export of account personal data or transaction data, nor does it automatically convert Kanorio's templates into a format directly importable by other platforms.
After canceling your subscription, your paid plan will remain active until the end of the current billing period. Afterward, your public website will be displayed according to the free plan's limitations. The free plan allows only the homepage to be public and a maximum of 10 visible modules. Pages and modules exceeding this limit will not be deleted from your backend data; they simply won't be visible to visitors. You can regain access to them by upgrading again later.
If you were using a custom domain, please read our before canceling to understand the arrangements for your URL after expiration.
Taking a website offline is temporarily stopping its public display. Visitors cannot access the site, but all content and settings are retained, and you can republish it later.
After deleting a website, it enters a 60-day archive period during which it can be restored from the backend. Once this period ends, the website's content, images, and domain resources will be permanently deleted and cannot be recovered. Therefore, be sure to confirm and export any data you need to save before deleting.
See: .
Kanorio processes account and website data as necessary for service provision, implementing appropriate security and privacy measures for public websites and analytics features. Kanorio does not sell your personal data to third parties. If you use Google Analytics, Meta Pixel, or other external services, those services have their own data processing rules; please review their privacy statements before connecting.
Not at the moment. You can manage or delete individual websites yourself. To delete your account and associated personal data, please submit a request through customer support.
It's not a technical requirement, but it's highly recommended. After permanent deletion, website content may be unrecoverable.
Not necessarily. The ZIP is for saving your content, images, and settings. Templates and data structures vary across platforms, so you'll usually need to reorganize the data before migrating.
No. They will remain in your backend but won't be publicly accessible beyond the free plan's limits. You can use them again by upgrading.
You can restore it from the backend within the 60-day archive period. Once permanent deletion is complete, it cannot be recovered.
| It will be processed according to identity verification, privacy policy, and applicable laws |
