Account Management and Data Handling
This page explains how accounts, websites, and data are handled in different scenarios, including account deletion requests, website data exports, restrictions after subscription cancellation, and the difference between taking a website offline and deleting it.
An "account" is your identity for logging into Kanorio; a "website" is the branded site you create within your account. They are not the same thing: you can delete a website while keeping your account, or you can request to delete your account and personal data.
Differences Between Account Settings, Subscription Cancellation, and Account Deletion
| What you want to do | How to do it | What happens |
|---|---|---|
| Modify name, login method, or security settings | Go to Backend "Account Settings" | Your account remains active, and your websites are unaffected |
| Cancel your paid plan | Manage it in Backend "Billing" | After the plan expires, public content will be displayed according to free plan limits; website data is retained |
| Temporarily hide your website from visitors | Take the website offline | The public website will stop displaying; content and settings are retained |
| Stop using a specific website | Delete the website | The website enters a 60-day recoverable archive period before permanent deletion |
| Stop using your Kanorio account entirely | Submit a deletion request to customer support | Processed according to identity verification, privacy policy, and applicable laws |
For everyday settings, go to Backend "Account Settings". To cancel your plan, see: Cancellation and Refund Policy.
How to Request Deletion of Your Kanorio Account
There is currently no button in the backend to delete your entire account yourself. To request the deletion of your account and associated personal data, please use the backend customer support or email us at support@kanorio.com.
In your request, please provide the email address you use for login and specify whether you want to delete your entire account or just a specific website. To prevent impersonation, we may need to verify your identity. Deletion requests may also be subject to payment obligations, legal data retention requirements, or other applicable exceptions; for a full explanation of your rights, please see our Privacy Policy.
Before submitting your request, we recommend that you:
- Export any website data you need to keep.
- Download any invoices or transaction records you need to save.
- Confirm if any team websites need their ownership transferred to another member.
Exporting Website Data
Website data export allows you to download a ZIP backup. A ZIP file is a format that bundles multiple files into a single downloadable archive, suitable for preservation or content migration.
How to Export
- Select the website you want to export in the backend.
- Go to the "Advanced" tab under "Website Management."
- Find "Export Website Data" and click download.
The exported file includes website pages and SEO settings, blog posts and related data, and the original image files used by the website. It preserves both draft and published content, allowing you to back up work that is not yet live.
This is an export of website content, not a full export of account personal data or transaction history, nor does it automatically convert Kanorio templates into a format directly importable by other platforms.
What Happens to Your Content After Subscription Cancellation or Downgrade
After canceling your subscription, your paid plan will remain active until the end of the current billing period. Afterward, your public website will be displayed according to the free plan's limitations. The free plan allows only the homepage to be public and a maximum of 10 visible modules. Pages and modules exceeding these limits will not be deleted from your backend data; they simply won't be publicly visible. You can regain access to them by upgrading again.
If you were using a custom domain, please read our Cancellation and Refund Policy before canceling to understand the arrangements for your URL after expiration.
What's the Difference Between Taking a Website Offline and Deleting It
Taking Offline
Taking a website offline is temporarily unpublishing it. Visitors will not be able to access the site, but all content and settings are retained, and you can republish it later.
Deleting
After deleting a website, it enters a 60-day archive period during which it can be restored from the backend. Once this period ends, the website content, images, and domain resources will be permanently deleted and cannot be recovered. Therefore, be sure to confirm and export any data you need to save before deleting.
See: Unpublishing or Deleting a Website.
How Kanorio Handles Your Data
Kanorio processes account and website data as necessary for service provision, implementing appropriate security and privacy measures for public websites and analytics features. Kanorio does not sell your personal data to third parties. If you use Google Analytics, Meta Pixel, or other external services, those services have their own data processing rules; please review their privacy statements before connecting.
Frequently Asked Questions
Not at this time. You can manage or delete individual websites yourself. To delete your account and associated personal data, please submit a request through customer support.
It's not a technical requirement, but it's highly recommended. Once permanently deleted, website content may be unrecoverable.
Not necessarily. The ZIP is for preserving your content, images, and settings. Templates and data structures vary across platforms, so you'll typically need to reorganize the data for migration.
No. They will remain in your backend but won't be publicly accessible under the free plan's limits. You can use them again by upgrading.
You can restore it from the backend within the 60-day archive period. Once permanently deleted, it cannot be recovered.