Manage Website Storage
Overview
"Storage" is the shared capacity your website uses to hold PDFs, audio, and videos. Think of it as a website-specific filing cabinet: multimedia content modules, digital products, and blog uploads all go into the same cabinet and count towards your usage.
This isn't your computer's or phone's free space, nor is it a separate quota for each page or product. When this website's shared capacity nears its limit, you'll need to delete unused files, compress them, or upgrade your plan.
What Files Count Towards Your Quota?
Files stored by Kanorio count towards your website's shared media storage quota:
- PDFs, audio, and videos uploaded in the "Multimedia Content" module.
- PDFs, audio, and videos added to digital product content.
- Audio and videos uploaded in blog posts.
General website images do not count towards this media storage quota; each image still has a 10 MB and format limit. This includes page images, logos, portfolio images, and share images. For image upload methods and restrictions, please read Images and Media Assets.
Embedded content from YouTube, Spotify, Podcast, or other platforms does not use this quota because the files remain hosted by the original platform. If you upload video or audio files directly to Kanorio, they will be counted.
How Much Storage Do Plans Include?
| Plan | Media Storage Per Website | Best For |
|---|---|---|
| Free | 1 GB | Storing a few learning materials, short audio clips, or essential downloads. |
| Kanorio Pro | 50 GB | Ongoing content, digital products, or more extensive video/audio assets. |
| Kanorio Business | 1 TB | Brands and teams with large volumes of video, audio, learning materials, or digital product files. |
Quotas are calculated on a per-website basis. If you manage two websites, each has its own quota; you cannot transfer unused space from one to the other.
What's the Difference Between File Size Limits and Total Quota?
The total quota is the combined capacity of all files counted for your entire website. The single file limit is the restriction for uploading one file at a time. Both must be met for a file to upload successfully.
| Upload Location | Single File Limit | Also Consider |
|---|---|---|
| Multimedia Content Module | Up to 5 GB | Still subject to the website's remaining total quota. |
| Digital Product Content | Up to 5 GB | Still subject to the website's remaining total quota. |
| Audio or Video Uploaded to Blog | Up to 500 MB | Still subject to the website's remaining total quota. |
| General Website Images | Up to 10 MB | Does not count towards media storage quota, but must meet image format restrictions. |
"Up to 5 GB" is the technical maximum for a single file, not a guarantee that every plan can accommodate a 5 GB file. For example, the Free plan only offers 1 GB total for the entire site; even if the single file limit is larger, you cannot upload if you don't have enough remaining quota.
Video quality, length, compression method, and whether a PDF contains many images will all affect file size. Treat GBs as actual usable capacity, not as a fixed guarantee of "X hours of video" or "Y pages of PDF."
Where to Check Your Usage
- Go to "Console" in your dashboard.
- In the "Usage Management" card, select "Usage Records."
- Check the storage progress bar and file count under "File Size Statistics."
This shows the total amount of files counted towards your quota, not an individual list of every file. To find assets you can delete, return to where you originally added them, such as the multimedia content module, product content, or blog posts.
What to Do When You Run Out of Storage
1. Identify Unused Files First
Go back to where files were originally used. Check for old learning materials, duplicate videos, PDFs from ended events, or product content no longer for sale. Ensure visitors and buyers no longer need them before deleting or replacing files.
2. Save Changes After Deleting
After deleting multimedia content or product files, make sure to save your changes. Simply removing a URL from text doesn't mean the file is removed from media usage. If you've deleted files but your usage hasn't updated, don't re-upload the same file. Instead, contact us for assistance.
3. Compress Files Before Uploading
- For videos, choose resolutions and compression settings suitable for web playback.
- For audio, remove unnecessary length or export in a more streamlined format.
- For PDFs, remove duplicate pages, compress embedded images, or split them into several smaller files.
Keep the original files on your computer or cloud storage. After compressing, open them on your phone and computer to ensure text remains clear and audio plays correctly.
4. Evaluate if You Need to Upgrade
If all your current content must be kept and you frequently need to upload more PDFs, audio, or videos, compare the quotas for Free, Kanorio Pro, and Kanorio Business. For plan comparisons and upgrade instructions, read Choose the Right Plan.
Tips
- Before uploading a video, preview it on your phone or play it locally to confirm the quality and sound meet your needs.
- Avoid uploading multiple versions of the same asset simultaneously; consider adding dates or version numbers to filenames, e.g.,
course-intro-2026-07.mp4. - Large videos are best suited for dedicated content pages or digital products; for videos that only need to be showcased, consider embedding them from platforms like YouTube.
- As you approach your quota limit, organize unused content proactively, rather than waiting until an upload fails.
Frequently Asked Questions
Yes. General website images do not use the PDF, audio, and video media storage quota discussed in this article. However, each image still has a 10 MB and format limit to ensure stable uploads and website loading.
Because the single file limit and the total site quota are separate. The Free plan has a total media storage of 1 GB for the entire site. Files must be both smaller than the single file limit and fit within your remaining total site quota.
No. They all share the same website media storage quota. Uploading a new product file will affect how much space you have left for multimedia content or blog videos.
No. Embedding means your website displays content from another platform; the files remain hosted by YouTube, Spotify, or their original service. If you upload video or audio files directly to Kanorio, they will count towards your quota.
Please first confirm that you completed the deletion and saved your changes in the original location where the file was added. If the usage still hasn't updated, please refrain from re-uploading the file. Contact support with your website name and the file's purpose so we can help investigate.