Storage Space and Add-ons

Overview

"Storage space" is the shared capacity your website uses to store images, PDFs, audio, video, and various other files. Think of it as a digital filing cabinet dedicated to your website: page modules, blog posts, digital products, and files received via online forms are all stored in this same cabinet and count toward your usage.

Kanorio's storage billing is simple and transparent:

• Only files that use advanced derivative versions count toward storage: Standard files are calculated by their actual size (images include multi-size optimization and accelerated indexing, with a minimum of 256 KB per image). When you enable "Website Image Watermarking," the watermarked versions (derivative files) automatically generated by the system for each photo are counted toward your storage. They stop counting immediately once watermarking is disabled.
• System-generated thumbnails are free: Thumbnails automatically generated by the system for interface display—such as site favicons, social sharing cards, video covers, and the first-page thumbnail of PDFs—are not counted.
• No limits on total video minutes, no playback or download bandwidth fees: Whether your website visitors or course students watch a video tens of thousands of times or download materials repeatedly, it will not consume your storage space or incur extra bandwidth fees.

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What counts toward your storage quota?

Files that count toward storage (6 categories + active derivative files)

Original files uploaded to this website by you, your team members, or visitors (including files currently in the Trash waiting for the 30-day expiration, older versions left behind after "Uploading a new version," and active derivative files when watermarking is enabled) are all counted:

1. Images: Page module images, logos, custom site icons, product display images, blog post images, and manually uploaded social sharing images (including images selected/exported from Pexels/Pixabay libraries, or uploaded to the media library via AI Assistant or API). To cover optimization for different screen sizes and global accelerated indexing, each image is counted as a minimum of 256 KB (0.25 MB); photos larger than 256 KB are calculated by their actual file size. If is enabled, the "website watermarked version" derivative file generated by the system for each photo is also counted under the image category (it stops counting immediately once watermarking is disabled).
2. Videos: Videos uploaded directly in the "Multimedia" module, blog posts, or the media library.
3. Audio: Audio uploaded in the "Multimedia" module, blog posts, or the media library.
4. Documents: PDFs, Word, Excel, PowerPoint, EPUB, and ZIP files uploaded in the "Multimedia" module, blog posts, or the media library.
5. Delivery Files: Protected files (video, audio, PDF, documents, and archives) used for such as courses and download packages. These have no public URL and are only visible to authorized students. These are uploaded via "Upload Delivery File" in the media library, AI Assistant, or upload links.
6. Form Attachments: Images and documents submitted by visitors via file upload fields in "Online Forms."

Items that do not count toward storage

• System-generated thumbnails and sharing cards: Favicons generated from your logo, auto-generated social sharing cards (Auto OG), Google Business map previews, 16:9 covers automatically captured from uploaded videos, first-page thumbnails automatically captured from PDFs, and embedded album art automatically read from audio files.
• Disabled (idle) watermarked derivative files: When you turn off website watermarking, exclude a single image, uncheck a watermark category, or remove a photo from your site, the previously generated watermarked versions are kept for 30 days (so you can re-enable them instantly). During this retention period, they do not count toward your storage.
• External platform embeds: Content embedded via integration modules such as YouTube, Spotify, Apple Podcast, or Instagram is hosted on the original platform and does not occupy your website storage.

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How much storage does each plan have?

• Free plans share storage across all free sites in your account: All free websites under the same account share 200 MB. Uploading a file to any free site consumes this shared space. Paid websites have their own independent storage and do not share it with free sites; you cannot move remaining capacity from Site A to Site B.
• Pro and Business plans can add storage flexibly: When your included storage is insufficient, you can add more in 20 GB increments. See "Adding Storage Space" below. Free plans do not offer storage add-ons; if you run out of space, please clean up files or upgrade your plan.
• Technical file limit ≠ Remaining site space: Each upload entry has a maximum file size limit (e.g., 40 MB for images, 5 GB for multimedia modules and digital products, 500 MB for blog videos—see and ). When uploading, the file must be smaller than the individual file limit AND fit within your site's current remaining storage.

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Where can I check my storage usage?

You can see the exact same color-coded storage progress bar in two places:

1. The "Storage" card at the top of the "Media Library" in the left sidebar of your dashboard.
2. The "Usage Management" card in "Site Settings › Usage" in the left sidebar (listed alongside AI credits and monthly sending quotas).

The progress bar automatically presents usage color-coded by the six categories: Images, Videos, Audio, Documents, Delivery Files, and Form Attachments. Below it, you will see the size and total number of files for each type, as well as how much capacity is currently occupied by "derivative files" and the "Trash." When you open any file in the media library, the details panel's "File Info" will also list the original file's "Size" and the actual "Storage Usage" counted. The progress bar for Free plans shows the total shared usage of all free sites in the account and notes how many free sites are sharing it. When usage reaches 80% of the limit, the system will proactively send an "Storage space is running low" email and inbox notification to the site owner and administrators.

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What to do when storage is low?

When you don't have enough space to upload a file or enable watermarking, the screen will display "Storage space is full. Add storage or upgrade your plan to continue uploading," accompanied by an "Add Storage" button:

• Clean up unused files: Go to the "Media Library", check "Show unused only," and sort by "Largest file." Move unnecessary files to the Trash, then go to the "Trash" tab and click "Permanently Delete" or "Empty Trash." Space will be released immediately (see for details; for digital product files, please remove them via ; for form attachments, delete responses via ).
• Add storage or upgrade your plan: If you need to keep all your files, Pro and Business plans can click "Add Storage" to expand capacity by 20 GB (see the next section). For Free plans, please compare to upgrade your site plan.

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Adding Storage and Auto-Add

Pro and Business plans can add storage at a fixed price of US$1.80 per 20 GB per month (billed in your site's subscription currency). If your primary site plan is billed annually, you can choose to "Align with annual plan (get 5% off)" and have it billed annually on the same invoice as your plan fee. Free plans do not offer add-ons.

1. Manual Add-on Steps

1. Go to the "Media Library" or "Site Settings › Usage" and click "Manage Plan" in the storage section (or click "Add Storage" directly on the prompt when an upload is blocked; requires "Manage Subscription Plan" permission).
2. If your site is on an annual plan, you can choose "Billed monthly" or "Align with annual plan (get 5% off)" at the top of the window.
3. Adjust the added capacity in the "Add Storage" window (in 20 GB increments). The window will instantly calculate the total capacity for the current period, the amount due, and the pending settlement amount (if below the individual billing threshold of approximately US$5.00).
4. Click "Confirm Add-on" (if your account has no credit card on file, the system will guide you to add one first, then apply it automatically upon return).
5. Immediate effect and renewal rules: Added space is available immediately. When billed monthly, the new tier for the current period is charged for the full period, and it will renew monthly thereafter. When choosing to align with the annual plan, you are charged for the remaining full months until the site's annual renewal date at a 5% discount, and it will renew with the annual bill thereafter. See for details on invoicing and consolidated billing.

2. Enable "Auto-add storage when space is low"

If you frequently upload large batches of course videos or high-resolution photos and don't want to be interrupted mid-upload due to a small space deficit, you can check "Auto-add storage when space is low" in the "Add Storage" window:

• Just enough to finish, no interruption (charged for 1 month at base price first): Once enabled, if an upload exceeds remaining space, the system will automatically add 20 GB increments in the background to accommodate the file, allowing the upload to succeed. Even if you are on an annual plan, auto-additions are initially added as monthly (charged for 1 month), allowing you to delete unnecessary files before the end of the month to downgrade, or use the add-on window to merge the auto-added space into your annual plan for a 5% discount. Background generation of website watermarked versions also uses this setting to top up automatically. When enabling watermarking or checking categories that require more space, you will be asked to confirm the capacity and monthly cost before saving.
• Monthly safety limit of 100 GB (5 times): To prevent abnormal operations from generating high bills, each billing month will only auto-add up to 100 GB (5 tiers). If this limit is exceeded, uploads will still be blocked, and you will be notified to confirm manually.
• Proactive notifications: Every time an auto-addition is triggered, the system will send an email and inbox notification informing you of the added capacity and cost.

3. Reducing added capacity

You can lower your added capacity at any time in the "Add Storage" window (or schedule annual add-ons to revert to monthly billing after the annual renewal date):

• Effective at the end of the cycle: Capacity already paid for in the current period will remain until the end of the period (monthly billing takes effect next month; annual billing takes effect on the annual renewal date), and the reduction in charges will apply from the next period.
• Capacity safety check: The total capacity after reduction (plan included + adjusted add-ons) must be able to hold the space currently used by the site (including the Trash). If there are too many files to fit, the window will clearly show "how much more space needs to be cleared" and provide a link to clean up unused files or empty the Trash. After scheduling a reduction, the upload limit will be calculated based on the adjusted capacity until the next period to ensure you don't exceed the limit when the change takes effect.

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File protection during downgrades, cancellations, or payment failures

Kanorio follows a strict "Do not damage existing user content" protection principle:

Tips

• To reuse the same photo on your homepage, about page, and blog posts, click "... → Select from Media Library" in the field; this only counts as one file size.
• When checking space, look at the progress bar to see if it says "X MB in Trash." Often, just clicking "Empty Trash" can instantly free up several GB of space.

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