If you see a browser warning, receive an unexpected login verification code, or suspect your website content has been tampered with, don't rush to delete data or share sensitive information with anyone. Preserving evidence, securing your login methods, and reporting through the correct channels will usually help resolve the issue faster.
This page provides first-step actions for common security scenarios. If there's an immediate threat to personal safety or a crime in progress, please contact your local emergency services or law enforcement first.
If you haven't attempted to log in but received a Kanorio email verification code or login link, someone might be trying to access your account using your email. This doesn't necessarily mean they've succeeded, but you should act immediately:
If your browser displays a "Not Secure" warning, Google search results show a suspicious alert, or visitors can't access your custom domain correctly, first identify the specific situation:
When encountering a Google warning, we recommend:
Google's warnings and review process are managed by Google; Kanorio cannot guarantee the timing or outcome of their removal.
If you see unfamiliar text, links, products, or team members:
If you receive a content review notice from Kanorio or find your website restricted from public access due to potential violations, please read the notice carefully and save relevant screenshots. Do not repeatedly submit the same complaint, create alternative websites, or delete all investigatory data in an attempt to restore your site immediately.
We recommend:
If you discover other Kanorio websites involved in fraud, impersonation, infringement, or malware, please use instead of general support messages.
Scammers may impersonate the platform, payment service providers, or partners, asking for login verification codes, full card numbers, CVCs, backup codes, or bank passwords. Please remember:
If you are a security researcher and have found a potential security issue affecting Kanorio services, please email us at security@kanorio.com.
Please provide the affected URL or feature, steps to reproduce, potential impact, and necessary screenshots. Do not access other users' data, perform destructive tests, launch excessive requests, or disclose unpatched vulnerabilities. This allows our team to investigate and address the issue without increasing risk.
For general account, payment, domain, or website content issues, please use instead.
Not necessarily. The warning could be related to the domain's existing reputation, external content, or Google's assessment. Please save a screenshot of the warning, check recent changes, and use Google Search Console and support to help clarify.
If another website is using your content without authorization, keep a record of their URL, your original content, and proof of time. Proceed according to applicable laws or platform reporting procedures. If you find impersonation or infringing content on Kanorio, please use Report Inappropriate Content.
Yes, but please do not include login verification codes, full card numbers, CVCs, backup codes, or other unnecessary sensitive data. It's recommended to provide the sender, subject, time of receipt, and screenshots of suspicious links.
Response times vary depending on the nature of the issue, the completeness of the evidence, and whether third-party service providers need to be consulted. Please provide clear timestamps, URLs, and screenshots, and avoid submitting duplicate requests.
