Frequently Asked Questions & Contact

About 6 min

Experiencing issues with Kanorio? This is your portal to find answers, troubleshoot problems, and get help.

You can start by looking for solutions in "Troubleshooting" based on your current situation, then browse platform-level FAQs, learn how to contact support, report inappropriate content, or check system status. If the documentation doesn't resolve your issue, please contact us through backend support.

What will this section help you with?

Find steps you can check yourself based on situations like login, editing, publishing, domains, payments, and stores.
Review FAQs and platform usage guides that aren't specific to a single feature.
Understand when to contact the Kanorio team via backend support or email.
Report illegal, fraudulent, infringing, or otherwise inappropriate public content.
Manage account data, export content, or check for known system statuses.

First, confirm what you want to do

| Your Situation | |---|---| | Unsure where the problem lies, want to troubleshoot yourself first | Troubleshooting | | Want to find FAQs about multi-site, data export, plans, or platform usage | General FAQs | | Documentation didn't help, need to contact support | Contact Us | | Found illegal, fraudulent, infringing, or inappropriate public content | Report Inappropriate Content | | Want to understand data export, account handling, or deletion requests | Account & Data Management | | Want to check for known service outages or maintenance | System Status | | Suspect an issue with account, payment, or website security | Website Security |

How is this different from other sections?

This section is your entry point when encountering problems and does not replace comprehensive tutorials for each feature. If your issue clearly relates to domains, stores, SEO, data, billing, or website editing, navigating directly to the relevant section will usually lead you to specific steps faster.

"Website Security" is a separate section dedicated to account protection, privacy, payment security, and public website defense. This section helps you determine whether to consult articles, contact support, or report content after an issue arises.

A quick reminder before you start

First, confirm if the issue occurs only in a specific browser, device, or website, or in all situations; this helps narrow down the cause.
Before contacting support, please have your website name, the time of occurrence, the steps you took, the full error message, and screenshots ready.
Never share full credit card numbers, CVC codes, one-time verification codes, login links, or two-factor authentication backup codes with anyone, including support staff.
The entry points for reporting public content and for general operational issues are different; please choose the correct article and form based on the nature of the event.

Articles in this section

Troubleshooting - Troubleshoot login, editing, publishing, domain, payment, and store issues by symptom.
General FAQs - Review common platform-level usage questions.
Contact Us - Learn about backend support, email, and what to prepare before contacting us.
Report Inappropriate Content - Report illegal, fraudulent, infringing, or otherwise inappropriate public content.
Account & Data Management - Manage account data, export, and deletion requests.
System Status - Check for known service statuses and maintenance information.