At Kanorio, "canceling your subscription" means stopping the next automatic renewal and reverting your website to the Free plan at the end of your current billing cycle. It does not delete your website or clear your hard work.
Even if you cancel today, your paid Pro or Business plan benefits will remain active until the end of your current billing period (the final day). You can also restore your subscription with one click in your dashboard at any time before the expiration date.
Looking to switch to a lower plan or change your billing cycle? If you simply want to switch from Business to Pro, or change from annual to monthly billing, please refer to Changing Plans and Billing Cycles.
You do not need to visit an external payment page to find a cancel button. You can complete the process in 4 steps directly within your Kanorio dashboard:
Once completed, the "Website Settings › Subscription Plan" page and the banner at the top of your dashboard will show when your subscription will expire and revert to the Free plan, ensuring no further automatic charges occur.
If you change your mind after scheduling a revert to the Free plan but before the end of your current billing period, and you want to keep your current paid plan and custom domain:
When your billing cycle ends and your website officially reverts to the Free plan, Kanorio will not delete any of your data. Even better, we offer generous Grandfathering protection for your uploaded media files and established URL redirects:
| Website Item | Status After Reverting to Free | After Resubscribing to a Paid Plan |
|---|---|---|
| Pages, Blog Posts, Promotions, Tracking Codes | Everything is fully preserved and remains publicly accessible without being hidden or disabled. | Continues to function normally |
| Uploaded Media & Storage | After reverting to Free, you will use the 200 MB shared storage for free sites in your account. If your other free sites plus this one exceed the limit, the system will block the cancellation; please clear space or remain on a paid plan (add-ons are not available on the Free plan and will be cancelled along with the plan). If you exceed the limit due to plan adjustments or failed payments, existing files are preserved, and the site will continue to display correctly without broken images, though you will be unable to upload new files. If the limit is exceeded for 6 months, we will notify you at least 1 month in advance before potentially removing the excess content. See . | Immediately restores 10 GB / 200 GB upload space |
| URL Redirect Rules | All existing redirect rules are fully preserved and remain active without interruption. You can still freely add, edit, or delete rules on the Free plan (see ). | Continues to function normally |
Custom Domain (e.g., yourbrand.com) | Domain binding is switched to "Disabled/Reserved", and the public site automatically reverts to the free .kanorio.com subdomain for service. |
Important Reminder: Canceling your website plan "does not" automatically cancel the renewal of your custom domain! If your custom domain (e.g.,
yourbrand.com) was purchased and registered directly through Kanorio, it is an independent brand asset leased annually from an international registrar. To prevent your valuable brand domain from expiring and being snatched up by others while your site is on the Free plan, canceling your website plan does not automatically cancel the annual renewal of your domain. If you are certain you no longer need ownership of the domain, please go to to turn off auto-renewal for that domain.
If your subscription has passed its expiration date and reverted to the Free plan, you can re-enable the Pro or Business plan at any time:
Absolutely not!
.kanorio.com free URL and homepage remain public on the web, and you can continue to edit your dashboard at any time.Our system does not offer a pause function to freeze billing cycles. However, because Kanorio fully retains all your pages, modules, media files, and redirect rules when reverting to the Free plan, you can simply schedule a revert to the Free plan and resubscribe when you are ready to resume operations a month or two later. The effect is just as secure as a pause.
This means your subscription was not canceled, but the credit card charge failed during automatic renewal (e.g., card expired or insufficient funds). The system has automatically activated a 14-day uninterrupted grace period for you. Please follow the steps in Billing, Invoices, and Payment Methods to update your valid credit card and restore service seamlessly.
| Online Store & Products | The store, all products, and individual product pages remain operational for payments (platform fee adjusts to 9% for the Free plan). | Immediately restores 3% / 0% platform fee |
| Add-on Sending Credits & Data Collection Entries | Add-on quantities automatically reset to zero on the expiration date, and no further add-on fees will be charged from the next cycle (existing data collection items are fully preserved). | Can be reconfigured at any time as needed |