Canceling your subscription means stopping the next automatic renewal, not immediately deleting your website or account. Your paid plan benefits will continue until the end of the current billing cycle; your website will then revert to the free version.
If you simply want to switch from Kanorio Business to Kanorio Pro, or change between monthly and annual billing, please read Upgrading, Downgrading, and Changing Billing Cycles first. This page is suitable for situations where you "no longer wish to renew" or "may re-subscribe later."
After canceling, please return to Kanorio's "Billing" page to confirm that your subscription is marked as no longer renewing. If you don't see the cancel option, please ensure you've switched to the correct website and have the necessary permissions to manage billing.
| Time | What Happens |
|---|---|
| From completion of cancellation until the end of the current cycle | Your paid plan and existing features remain available and will not be interrupted immediately. |
| End date of the current cycle | Your website reverts to the free version, and the next automatic renewal is stopped. |
| Re-subscribing later | You can reactivate paid benefits and continue with your retained content and most settings. |
When you actively cancel your subscription, your website will revert to the free version on the expiration date, and there will be no grace period for failed payments.
If you do not cancel, but your renewal payment fails, this is a different situation. Kanorio provides a 14-day grace period to update your payment method. As long as payment is successfully received within this period, your paid benefits will not be interrupted. For detailed handling, please read .
After cancellation, Kanorio will not delete your website content. When your site reverts to the free version, content visible to visitors will be adjusted according to the free version's public limitations:
This is akin to temporarily switching your website back to the free version, rather than wiping the entire site. If you wish to save your content beforehand, you can also export your website data by following the steps in .
Canceling your subscription does not automatically refund any fees already paid for the current period; your current plan will continue until the end of the term. No refunds will be issued for fees already paid for the current period.
If you encounter duplicate charges, payment anomalies, or need to confirm a specific transaction, please contact us via and provide the payment date, amount, website name, and invoice information. Do not provide your full credit card number, CVC (the 3-digit security code on the back of your card), or one-time verification codes. For more security reminders, please read .
When you need paid features again:
Once your paid benefits are active, your retained pages, modules, and settings will become available again. If you were using a custom domain and its DNS settings still point to Kanorio, the system will attempt to reconnect it; please confirm the final status in your domain management screen.
Pausing subscriptions is not currently offered. If you temporarily do not need paid features, you can cancel your subscription and re-subscribe later when needed.
Yes. Canceling your subscription does not delete your account or website. You can still log in, edit content, and manage the features available in the free version.
No. After expiration, your website will revert to the free version and use a free Kanorio URL. Content is retained in your dashboard, but public content will be displayed according to the free version's limitations.
No. Canceling will stop the next renewal, but no refunds will be issued for fees already paid for the current term. You can continue to use your current benefits until the end of your annual billing cycle.
Usually, you can restore your subscription through the Stripe Customer Portal before it expires. If it has already expired and reverted to the free version, you can re-subscribe from the "Billing" page.
