Cancel Subscription, Refunds, and Re-subscribe
Canceling your subscription means stopping the next automatic renewal, not immediately deleting your website or account. Your paid plan benefits will continue until the end of the current billing cycle; your website will then revert to the free version.
If you simply want to switch from Kanorio Business to Kanorio Pro, or change between monthly and annual billing, please read Upgrading, Downgrading, and Changing Billing Cycles first. This page is suitable for situations where you "no longer wish to renew" or "may re-subscribe later."
How to Cancel Your Subscription
- In the dashboard, switch to the website you wish to cancel.
- Open "Billing".
- Click "Manage Payments."
- Go to Stripe Customer Portal (the payment management page provided by Stripe).
- Follow the on-screen instructions in the Portal to cancel your subscription and confirm the displayed expiration date.
After canceling, please return to Kanorio's "Billing" page to confirm that your subscription is marked as no longer renewing. If you don't see the cancel option, please ensure you've switched to the correct website and have the necessary permissions to manage billing.
Timeline After Cancellation
| Time | What Happens |
|---|---|
| From completion of cancellation until the end of the current cycle | Your paid plan and existing features remain available and will not be interrupted immediately. |
| End date of the current cycle | Your website reverts to the free version, and the next automatic renewal is stopped. |
| Re-subscribing later | You can reactivate paid benefits and continue with your retained content and most settings. |
Cancellation vs. Failed Payment
When you actively cancel your subscription, your website will revert to the free version on the expiration date, and there will be no grace period for failed payments.
If you do not cancel, but your renewal payment fails, this is a different situation. Kanorio provides a 14-day grace period to update your payment method. As long as payment is successfully received within this period, your paid benefits will not be interrupted. For detailed handling, please read Billing, Invoices, and Payment Methods.
Content and Settings Will Be Retained
After cancellation, Kanorio will not delete your website content. When your site reverts to the free version, content visible to visitors will be adjusted according to the free version's public limitations:
- Pages and Modules: These will remain in your dashboard, and you can continue to edit them. The public website will only display the homepage, with a maximum of 10 visible modules.
- Custom Domain (Your own website address): The domain settings will be deactivated and reserved, and your website will no longer be publicly accessible via the custom domain. The public website will revert to a free Kanorio URL. You can reconnect your custom domain after re-subscribing.
- Third-Party Tracking, Cookie Consent Banners, and Marketing Elements: Settings will not be deleted, but they will not be active for visitors during the free period. Cookies are small data files temporarily stored in a visitor's browser; consent banners are used to allow visitors to choose whether to accept them.
- Blog Posts: Post content will be retained, but they will no longer be displayed publicly after the paid blog feature expires.
This is akin to temporarily switching your website back to the free version, rather than wiping the entire site. If you wish to save your content beforehand, you can also export your website data by following the steps in Account Management and Data Handling.
Refund Policy
Canceling your subscription does not automatically refund any fees already paid for the current period; your current plan will continue until the end of the term. No refunds will be issued for fees already paid for the current period.
If you encounter duplicate charges, payment anomalies, or need to confirm a specific transaction, please contact us via Contact Us and provide the payment date, amount, website name, and invoice information. Do not provide your full credit card number, CVC (the 3-digit security code on the back of your card), or one-time verification codes. For more security reminders, please read Payment Security.
How to Re-subscribe
When you need paid features again:
- Switch to your original website.
- Open "Billing".
- Select the plan and billing cycle you wish to subscribe to.
- Complete the payment through Stripe Checkout.
Once your paid benefits are active, your retained pages, modules, and settings will become available again. If you were using a custom domain and its DNS settings still point to Kanorio, the system will attempt to reconnect it; please confirm the final status in your domain management screen.
Frequently Asked Questions
Pausing subscriptions is not currently offered. If you temporarily do not need paid features, you can cancel your subscription and re-subscribe later when needed.
Yes. Canceling your subscription does not delete your account or website. You can still log in, edit content, and manage the features available in the free version.
No. After expiration, your website will revert to the free version and use a free Kanorio URL. Content is retained in your dashboard, but public content will be displayed according to the free version's limitations.
No. Canceling will stop the next renewal, but no refunds will be issued for fees already paid for the current term. You can continue to use your current benefits until the end of your annual billing cycle.
Usually, you can restore your subscription through the Stripe Customer Portal before it expires. If it has already expired and reverted to the free version, you can re-subscribe from the "Billing" page.