If the documentation doesn't resolve your issue, please contact the Kanorio team via backend support. Backend support is the most comprehensive entry point for logged-in users: you can create conversations, view message history, and track progress all in one place.
| Your Situation | Recommended Method | Why |
|---|---|---|
| Logged into Kanorio, have a question about operations, billing, or features | Support button in the bottom-right corner of the backend | Can help clarify issues with context from your current website |
| Cannot log into the backend | Email us at support@kanorio.com | Please provide the email you use to log in and a description of your issue |
| Found an illegal, fraudulent, or infringing website | Report inappropriate content | Using the dedicated form ensures your case enters the content review process |
| Want to collaborate or have a business inquiry | Email us at contact@kanorio.com | Suitable for general business collaborations and service inquiries |
| Media interviews or press-related needs | Email us at media@kanorio.com | Suitable for media contacts |
After logging into Kanorio, navigate to your dashboard, billing, website management, or any other backend page. The support button only appears in the logged-in backend; it won't be visible on your public website or login page.
On desktop, you'll see a chat icon in the bottom-right. Clicking it opens the support window. On mobile, support opens as a full-screen page, making it easier to read long messages and view conversation history.
Begin with a one-sentence summary of what you're trying to achieve, then elaborate on the step where you encountered a problem. If an error message appears, copy the full message or attach a screenshot.
Once a conversation is resolved, it may be marked as "Resolved." You can still view resolved conversations. If you have a new issue, please start a "New Conversation" to avoid mixing different problems in the same thread.
Providing complete information can significantly reduce confirmation time:
The backend support currently displays an estimated response time, typically within 1 business day. This is a general guideline, not a guaranteed service level. The complexity of the issue and the need to confirm with third-party services can affect resolution time.
Support replies will appear in your backend conversation thread. The system may also send email notifications. Please keep the original conversation open so support agents can see the full context.
Kanorio does not offer public phone support or guaranteed instant human responses. If you suspect unauthorized account access, website downtime, or payment irregularities, please use backend support or email as soon as possible with specific details.
No. Backend support is exclusively for logged-in users. If you are completely unable to log in, please email us at support@kanorio.com with the email you use for login and a description of your issue.
Support conversations are not instant chats. Typically, we respond within 1 business day. Verifying payment, domain, or security incidents may require more time.
Resolved conversations become read-only. For new issues, please start a "New Conversation" to maintain a clear record for each problem.
Support primarily provides guidance and troubleshooting. Please do not share passwords, full card numbers, CVC codes, or one-time verification codes. If more information is needed, support will explain secure methods for providing it.
Yes, especially if you cannot log into the backend. Please do not include full payment details or verification codes in your email; provide the payment date, amount, website name, and identifiable invoice information.
