If the documentation doesn't resolve your issue, please contact the Kanorio team via the in-app support. The in-app support is the most comprehensive support channel for logged-in users: you can create conversations, view message history, and track progress all in one place.
| Your situation | Recommended method | Why |
|---|---|---|
| Logged into Kanorio and need help with operations, billing, or features | The "Support" tab in the "Inbox" at the bottom right of your dashboard | Allows us to see your site context and resolve the issue faster |
| Cannot log into your dashboard | Email support@kanorio.com | Please provide the email address you use to log in and a description of the issue |
| Found illegal, fraudulent, or infringing websites | Using the dedicated form ensures your report enters our content review process | |
| Interested in partnership or business inquiries | Email contact@kanorio.com | Best for general business collaborations and service inquiries |
| Media interviews or press-related requests | Email media@kanorio.com | Best for media outreach |
After logging in to Kanorio, navigate to your Overview, Site Settings, Account Settings, or any other dashboard page. The "Inbox" button only appears when you are logged in; it is not visible on public websites or login pages.
You will see the "Inbox" button in the bottom right corner. Click it and switch to the "Support" tab to start a conversation. On mobile devices, support opens in a full-screen view, making it easier to read long messages and review conversation history.
When starting a new conversation, please select the website the issue relates to under "Which site is this regarding?". Once selected, our Kanorio site consultants can view your site directly to help you resolve the issue faster. It defaults to the site you are currently managing, but you can change it to another site without switching dashboards. For issues related to billing, login, or if you haven't created a site yet, please select "Account Issues".
Please start with a single sentence explaining what you want to achieve, followed by the steps where you encountered the issue. If you see an error on your screen, please copy the full error message or attach a screenshot.
Every conversation will display "Regarding: [Site Name]" at the top. You can reply directly from the dashboard of any other site without switching; if you need to view that site's settings, you can click "Switch to [Site Name]".
Once a conversation is completed, it may be marked as "Resolved". You can still view resolved conversations. If you have a new issue, please click "Start new conversation" to avoid mixing different topics in the same thread.
Providing complete information helps reduce back-and-forth communication:
Our in-app support typically responds within 1 business day. This is a general reference, not a guaranteed service level agreement; the complexity of the case and whether we need to confirm details with third-party providers may affect processing time.
Support replies will appear in the "Support" tab of your "Inbox". You will receive an in-app notification saying "Support has replied to you" and an email notification (see ). Clicking "View" in the notification or the button in the email will open that specific conversation directly, regardless of which site it concerns. Please keep the original conversation thread so our team can see the context.
Kanorio does not currently provide public phone support or guaranteed instant human replies. If you suspect unauthorized account access, website downtime, or billing anomalies, please use the in-app support or email us with specific details as soon as possible.
No. In-app support is only available to logged-in users. If you are unable to log in, please email support@kanorio.com with the email address used for your account and a description of the issue.
Support conversations are not live chats. We typically reply within 1 business day. Issues requiring verification of billing, domains, or security events may take longer.
Resolved conversations become read-only. If you have a new issue, please click "Start new conversation"; this ensures each issue has a clear processing record.
Support primarily provides operational guidance and troubleshooting. Please do not share passwords, full card numbers, CVCs, or one-time verification codes. If more information is needed, support will explain the secure way to provide it.
Yes, especially if you cannot log in to the dashboard. Please do not provide full payment details or verification codes in emails; simply provide the payment date, amount, site name, and identifiable invoice information.