When selling products, you will encounter two different types of fees. Many people confuse them, so let’s clarify them in simple terms to ensure you can navigate the fee schedule easily.
Kanorio does not handle your transaction funds. Buyer payments are collected by your payment provider and deposited directly into your account. The transaction fee is a service fee charged by Kanorio to the seller, which is independent of the flow of transaction funds.
| Fee | Simple Understanding | Collected by |
|---|---|---|
| Payment Processing Fee | Like a "swipe fee" from a card terminal provider—funds must pass through their system to reach you | Payment providers like Stripe, PAYUNi, LINE Pay, or JKO Pay |
| Kanorio Transaction Fee | Like a platform commission—Kanorio provides the infrastructure for your website, store, payment integration, and order management | Kanorio |
These two fees are independent and both affect your final net payout. They are not the same charge.
Calculated based on your website subscription plan. This is the fee for using Kanorio’s product, checkout, order, and content delivery features, not the subscription monthly fee itself.
| Website Plan | Transaction Fee Rate |
|---|---|
| Free | 9% |
| Kanorio Pro | 3% |
| Kanorio Business | 0% |
Actual rates are saved at the time an order is created; even if you change plans later, historical orders will retain the rate from when they were placed.
| Payment Method | How the Transaction Fee is Collected |
|---|---|
| Stripe Connect | Processed by Stripe at the time of each transaction |
| PAYUNi | Automatically deducted from your PAYUNi account for each order |
| LINE Pay, JKO Pay | Kanorio charges your linked credit card at the end of the billing cycle |
No transaction fee is generated if there are no orders. If your plan rate is 0% (e.g., Business), no transaction fee will be generated.
Below are the reference processing fees displayed in your dashboard when applying through Kanorio channels. The rates shown in the dashboard are the terms applicable to your application through Kanorio; please refer to the details under "Store → Settings" after your application is approved. Official public rates from payment providers may differ from partnership channels; please do not compare them with public website rates and assume your rate has been changed.
Rates vary depending on the country or region of your Stripe account, for example:
Stripe has no setup fees and no monthly fees. Please refer to your settings page and your Stripe account for actual rates.
When applying for PAYUNi through Kanorio, the following payment methods are enabled (TWD only):
| Payment Method | Rate |
|---|---|
| Domestic Credit Card | 2.2% |
| Foreign Card | 3.5% |
| UnionPay | 2.2% |
| Apple Pay / Google Pay / Samsung Pay | Same as domestic credit card |
| 3-month Installments | 2.4% |
| 6-month Installments | 3.3% |
| 9-month Installments | 3.8% |
| ATM Virtual Account | 1% (capped at NT$15 per transaction) |
| Convenience Store Code | NT$25 per transaction |
12/18/24/30-month installments require a separate application to PAYUNi.
| Item | Description |
|---|---|
| Per transaction rate | 2.31% (tax included) |
| Collected by | Collected directly by LINE Pay; Kanorio does not handle this |
| Currency | TWD only |
| LINE Pay Money | Same rate as LINE Pay; no extra application fee; collected when the order is placed |
This is a tax-inclusive rate consistent with channel promotional terms; please refer to the details in your dashboard settings.
| Item | Description |
|---|---|
| Individual account rate | 2.5% (tax included) |
| Corporate account rate | 2.2% (tax included) |
| Collected by | Collected directly by JKO Pay; Kanorio does not handle this |
| Currency | TWD only |
Assuming a product price of NT$1,000 and you are using Kanorio Pro (Transaction fee 3% = NT$30):
| Scenario | Payment Fee (approx.) | Transaction Fee | Approx. Net Payout |
|---|---|---|---|
| PAYUNi Domestic Card | NT$22 (2.2%) | NT$30 | NT$948 |
| LINE Pay | NT$23 (2.31% tax inc.) | NT$30 | NT$947 |
| JKO Pay (Corporate) | NT$22 (2.2% tax inc.) | NT$30 | NT$948 |
| JKO Pay (Individual) | NT$25 (2.5% tax inc.) | NT$30 | NT$945 |
The table above is a simplified estimate and does not include installment surcharges, exchange rates, or refunds. As Stripe rates vary by country, please refer to your account for actual figures.
Store product prices and custom amounts use a single settlement currency (derived from your operating country/region). You cannot set multiple pricing currencies for the same plan.
If your buyer's payment method or payment account involves currency exchange, the payment provider may charge exchange-related fees. We recommend that you:
Refund rules vary by payment provider, and the refund process for payment processing fees and Kanorio transaction fees may differ. Please refer to order details and specific payment provider articles:
No. Payment processing fees are paid to Stripe/PAYUNi/LINE Pay/JKO Pay; transaction fees are paid to Kanorio. Both may be deducted from the same transaction or settled separately.
No. 0% only means Kanorio does not charge a transaction fee. Payment providers will still charge their processing fees based on the payment method used.
These payment providers do not collect the Kanorio transaction fee at the time of the transaction, so Kanorio charges your linked credit card at the end of the billing cycle.
Yes. Please go to "Store → Transactions" in your dashboard to view order details.
When applying through Kanorio, the rates shown in the dashboard are the applicable terms. Official public rates from payment providers may differ from partnership channels; please refer to the dashboard details. If a payment provider adjusts their terms, the dashboard will be updated accordingly.
Kanorio does not automatically add extra fees for you. If you wish to adjust your pricing, please first check local laws, payment service terms, and how to disclose this to your buyers.
No. Each order retains the rate at the time of payment. New orders placed after the upgrade will use the new plan rate.
