After a buyer completes payment, Kanorio creates an order record in the backend and adds the buyer to the website's customer list. You can view product details, payment status, refund history, and buyer information all in one place, without needing to check the payment gateway provider's backend for orders.
Navigate to Store → Transactions in your backend. The Transactions page lists all current orders for your website, including order number, buyer, product, amount, currency, payment status, and creation date.
Order numbers for each website automatically increment starting from #1001, making it easy for you to communicate with buyers or reconcile accounts.
Clicking on an order allows you to view more comprehensive details, such as:
Transaction fees are calculated based on the discounted price. To create or adjust promotions, please read Promotions: Drive More Sales with Discounts.
| Status | Plain explanation | What you usually need to do |
|---|---|---|
| Pending payment | Checkout started, but payment is not complete yet | Wait for payment to complete or expire |
| Paid | The payment provider confirmed the payment | Deliver per your product rules or track the sale |
| Partially refunded | Part of the amount has been refunded | Confirm whether the buyer still has content access |
| Refunded | The full refundable amount has been returned | Decide whether to revoke content access per your rules |
| Payment failed | The payment provider did not complete payment | No content delivery needed |
| Expired | Checkout timed out before completion | No manual action needed |
| Disputed | The buyer disputed via the payment provider or card issuer | Keep evidence and follow the notice |
The Transactions page allows you to search by order number, buyer name, email, or product name. You can also filter by order status, product, and date range.
In addition to completed orders, the Transactions page allows you to filter by status to view abandoned checkout records. These represent attempts where a buyer initiated checkout but did not complete payment, helping you understand conversion loss.
To organize your accounts or provide data to your accountant, apply the desired filters and then use the export function to download a CSV file of the current list. CSV files can be opened with tools like Excel or Google Sheets.
The Customers page also supports CSV export, including fields like name, email, number of orders, and total spending.
Navigate to Store → Customers to view buyers who have purchased from your website. Customer data is managed separately for each website; you will only see buyers for your own site and not those of other sellers.
The Customers page displays each buyer's total spending, number of orders, and last purchase date, making it easy to identify high-value customers.
The Customers page is useful for:
No. Kanorio saves transaction and customer data in a unified format, so you can view all product orders on the same Transactions page. Payment details from different gateways will be reflected based on the payment method shown in the order.
The buyer may not have completed the payment, or the payment gateway may not have returned a successful result yet. Non-instant payment methods like ATM or convenience store codes typically require more time.
No. Orders retain a snapshot of the products and plans at the time of purchase to avoid affecting historical records due to subsequent price changes.
Orders are the basis for transactions and content access and generally should not be deleted. For refund or buyer permission issues, please use the refund and revoke access features.
First, check the currency column and the refund status. Cross-currency transactions, partial refunds, and different payment methods can all affect how amounts are interpreted. Please refer to the order details and payment gateway reconciliation data for accuracy.
Please follow the instructions from the payment gateway or card issuer first. Do not issue duplicate refunds before confirming the process. For details, please read Handling Consumer Disputes.
