A refund occurs when you return funds to a buyer's original payment method. In Kanorio, you can initiate a full or partial refund directly from the order details page. The system will process the refund according to the payment provider's rules and automatically update the order status.
Refunds and "revoking access to digital content" are separate actions. Issuing a refund does not automatically revoke a buyer's access to content; you must decide whether to revoke access based on your specific refund policy.
Typically, the following conditions must be met:
Free plans do not involve actual payment transactions and therefore cannot process refunds.
Once submitted, you can view the refund record and the updated status in the order details. The time it takes for a buyer to receive the funds depends on the payment method, the issuing bank, or the payment provider's processing time.
| Type | Best for | Result |
|---|---|---|
| Full Refund | Undeliverable goods, duplicate charges, or cancelling an entire order | Order status updates to "Refunded" after completion |
| Partial Refund | Missing content, discounts, or compensation | Order remains trackable with a "Partially Refunded" status |
You may issue multiple partial refunds as long as there is a remaining refundable balance. Please document the reason for each transaction to avoid over-refunding.
Kanorio sends refund requests to Stripe. The actual processing time, refundable amount, and payment processing fees are subject to Stripe's results. For more information, please read: Accepting payments with Stripe Connect.
Kanorio sends refund requests to PAYUNi. Due to PAYUNi restrictions, installment orders can only be fully refunded; partial refunds are not supported. Kanorio transaction fees are deducted at the time of sale and are not returned upon refund. For more information, please read: Accepting payments with PAYUNi.
Full or partial refunds for LINE Pay orders can be initiated via the Kanorio dashboard. Refunds are available within 60 days of payment; please handle any expired cases privately with the buyer. LINE Pay typically does not charge extra fees for full refunds. For more information, please read: Accepting payments with LINE Pay.
Full or partial refunds for JKO Pay orders can be initiated via the Kanorio dashboard. Refunds are available within 180 days of payment; please handle any expired cases privately with the buyer. For orders using JKO vouchers, JKO typically only accepts full refunds. For more information, please read: Accepting payments with JKO Pay.
If a buyer has received a full refund and your policy is to stop providing content, please enable "Revoke buyer access" within the order details. Once revoked, the buyer will no longer be able to open the content from their "My Purchases" library.
For partial refunds, compensatory refunds, or if you wish for the buyer to retain access, you do not need to revoke it. Please clearly state your policy on your sales page.
The amount a buyer receives is based on the refundable balance shown in the order details and the payment provider's rules. Kanorio platform fees and payment processing fees may be handled differently; do not estimate the refund amount by subtracting a percentage from the product price. Always check the order details before submitting.
We recommend initiating refunds through Kanorio's order details to keep the order, refund records, and buyer access status in sync. If a payment provider requires you to handle a special case, please keep relevant records and confirm with their support team.
This may be because the order is unpaid, already fully refunded, has no refundable balance, the refund window has expired, or you are not the website owner/administrator.
A successful submission does not mean the bank credits the account immediately. The actual time depends on the payment tool, issuing bank, or payment provider. Please advise the buyer to check their original transaction record.
Yes, unless you specifically revoke access for that order. Refunds and content access are independent settings.
Generally, no. Please double-check the refund amount, reason, and access settings before submitting.
