Understanding the buyer's journey helps you design better sales pages, answer customer questions, and quickly identify the cause of any failed payments.
Kanorio does not currently use a shopping cart. Buyers select a plan and quantity from the e-commerce module (pricing plans, product showcase, or product catalog) on your page and proceed directly to the checkout flow for that item. If a buyer enters from the product catalog, they may first open a quick-purchase panel to select a plan before entering the same checkout flow.
Kanorio supports guest checkout: buyers do not need to create an account before paying. After a successful payment:
Purchased content is tied to the buyer's account rather than sent as a shareable download link. This ensures buyers can retrieve content even if they switch devices, and allows you to revoke access to specific orders from your order management dashboard if necessary.
When using Stripe Connect or PAYUNi, buyers typically complete everything from selecting a plan to entering card details on your Kanorio checkout page without being redirected to another site. This is known in the industry as Embedded checkout—as opposed to Hosted checkout, which redirects buyers to the payment provider's page.
Kanorio uses Stripe's Payment Element and PAYUNi's UNiEmbed to allow both fixed-price and custom-amount (e.g., donations) payments to be completed on-page. For buyers, the benefits are:
If you enable LINE Pay or JKO Pay, buyers will still be redirected to the corresponding app (or payment page) for authorization—this is a standard requirement for mobile payment protocols and not a configuration error on Kanorio.
Regardless of whether the checkout is embedded or redirected, credit card data is securely processed by the payment provider according to PCI DSS standards; neither you nor Kanorio will ever see full card numbers. See for details.
After a successful payment, the buyer remains in the Kanorio flow to complete the process. For full application and setup instructions, read: .
For full application and setup instructions, read: .
Buyers see the Kanorio checkout confirmation page (to verify product and amount) before being redirected to LINE Pay for authorization, usually within the LINE app. Buyers can use linked credit/debit cards or their LINE Pay Money balance. After payment, they are returned to "My Purchases" or the claim flow based on their sign-in status. For full application and setup instructions, read: .
Buyers see the Kanorio checkout confirmation page (to verify product and amount) before being redirected to JKO Pay to complete payment (usually within the JKO app or via the web flow directed by JKO). After payment, they are returned to "My Purchases" or the claim flow based on their sign-in status. For full application and setup instructions, read: .
Plans with a fixed price of 0 do not require a payment account. Once a buyer completes checkout, the system automatically creates a free purchase record and grants access to the content.
| What the Buyer Sees | Possible Cause | Recommended Action |
|---|---|---|
| Cannot click or "Not available" | Product archived, plan unpublished, or setup incomplete | Check product status, plan status, and payment settings |
| Payment page won't open | Payment method not enabled, currency not supported, or connection error | Verify payment status and store currency, then retry |
| Discount code invalid | Code error, expired/limit reached, or not applicable | Ask buyer to verify code; check status under "Store → Promotions" |
| No content after ATM/Store payment | Payment not completed or result not yet received | Ask buyer to confirm payment status, then check "My Purchases" |
| Content missing after guest checkout | Signed in with a different email address | Ask buyer to sign in with the same email used at checkout |
Yes. Signing in is not required before payment. After payment, ask the buyer to sign in using their checkout email address, and the system will automatically link the purchase to "My Purchases".
Simply put, it means buyers can pay without leaving your website. The industry calls this Embedded checkout. Kanorio's Stripe and PAYUNi integrations use this method, allowing fixed-price and custom-amount payments to be completed directly on the checkout page.
Mobile payments require authorization within their respective apps (or official payment pages). This is a limitation of mobile payment protocols and differs from the on-page card processing of Stripe/PAYUNi.
No. Credit card and payment data are handled by payment services like Stripe, PAYUNi, LINE Pay, or JKO Pay. Neither you nor Kanorio will see full card numbers.
Not at this time. Kanorio does not have a shopping cart; buyers check out one product plan at a time.
Yes. If you have created and enabled a discount code promotion, buyers can enter the code on the checkout page. Automatic promotions are applied when conditions are met without needing a code. See Promotions for details.
Credit card, LINE Pay, or JKO Pay payments usually appear once the result is returned. For ATM or convenience store codes, it depends on when the buyer completes payment and the provider returns the success result.
Buyers are returned to your website or the cancellation screen, and the product is not delivered. Buyers can restart the checkout process whenever they are ready.
