This guide applies only if: you have already purchased a domain elsewhere and want to connect it to Kanorio.
If you have already purchased yourbrand.com from another registrar, you don't need to buy it again. You simply need to add a few DNS records where your domain is managed to point it to your Kanorio website.
DNS might sound technical, but the process is straightforward: you just need to copy the "Name" and "Target" provided by Kanorio into your DNS management page. Once done, the system will automatically verify and activate your URL.
Before you start, please ensure:
If you are unsure who manages your DNS, please ask the person who purchased the domain, your company's IT department, your original web developer, or check the "Nameserver" settings in your domain account.
Please enter the full URL, excluding https://, slashes, or page paths. For the differences between root domains, www, and subdomains, see Choosing a custom domain method; this section focuses on the full URL you need to enter.
| URL you want to use | Enter in Kanorio |
|---|---|
| Root domain | yourbrand.com |
| www URL | www.yourbrand.com |
| Store subdomain | shop.yourbrand.com |
yourbrand.com, www.yourbrand.com, and shop.yourbrand.com are three distinct URLs. If you want both your root domain and www to open your website, add both to Kanorio and add separate DNS records for each.
yourbrand.com.www.yourbrand.com, add it as a separate entry.After saving, the domain will typically show as "Pending DNS verification." This is normal; it means Kanorio has registered your URL and is waiting for your external DNS to point to the correct location.
Once saved, Kanorio will display the DNS records you need to add in the custom domain section. Please prioritize the content displayed on your screen, as system requirements may vary based on your domain type.
Generally, the following settings are used:
| URL to connect | Record Type | Name / Host | Target / Value |
|---|---|---|---|
Root domain yourbrand.com | CNAME | @ | saas.kanorio.com |
www URL www.yourbrand.com | CNAME | www | saas.kanorio.com |
Other subdomain shop.yourbrand.com | CNAME | shop | saas.kanorio.com |
CNAME is an "alias record" that tells the network: "Please point this URL to another URL." saas.kanorio.com is the target provided by Kanorio.
Some registrars do not allow CNAMEs for root domains. If you encounter this, try these alternatives in order of priority:
Option 1: Use an ALIAS or ANAME record (Recommended)
| URL to connect | Record Type | Name / Host | Target / Value |
|---|---|---|---|
Root domain yourbrand.com | ALIAS or ANAME | @ | saas.kanorio.com |
ALIAS (referred to as ANAME or CNAME Flattening by some providers) works like a CNAME but is suitable for root domains. Most major providers support this, including Cloudflare, Namecheap, Porkbun, and Dynadot. Select ALIAS or ANAME as the record type and enter saas.kanorio.com as the target.
Option 2: Use an A record
If your provider supports neither root domain CNAMEs nor ALIAS records, log in to your Kanorio dashboard, check the current A record IP address in your custom domain settings, and follow the on-screen instructions.
| URL to connect | Record Type | Name / Host | Target / Value |
|---|---|---|---|
Root domain yourbrand.com | A | @ | Check your Kanorio dashboard |
The A record IP address may change based on infrastructure updates. If your website encounters issues later, return to your dashboard to check for IP updates. Using ALIAS avoids this issue as it automatically follows the saas.kanorio.com address.
Do not keep conflicting A and CNAME records on the same name; if you are unsure which to delete, take a screenshot and contact support.
After logging in to your DNS provider, look for features labeled:
When adding records, common fields correspond as follows:
| DNS Provider Field | What to enter |
|---|---|
| Type, Record Type | Select CNAME, ALIAS (or ANAME), or A. |
| Name, Host | Enter @, www, or the prefix shown by Kanorio. |
| Value, Target, Points to | Enter saas.kanorio.com or the address shown by Kanorio. |
| TTL | If unsure, leave as default. |
| Proxy | Maintain existing settings; do not delete other services just to set up your website. |
Some providers automatically append yourbrand.com to the name. In these interfaces, only enter www, not the full www.yourbrand.com, to avoid duplicate URLs. Only enter the full URL if the field specifically requests the full hostname.
DNS changes typically take a few minutes to several hours to propagate; in rare cases, it may take 24 to 48 hours. If the status is stuck, the SSL certificate hasn't appeared, or results are inconsistent, please refer to DNS setup and troubleshooting rather than repeatedly deleting and re-adding the domain.
Kanorio will periodically retry verification while your website management page is open, and background checks will continue. Once the status changes from "Pending DNS verification" to "Active," your SSL certificate will be prepared.
If a custom domain remains unverified for 7 consecutive days, the system will clear the pending configuration to prevent it from occupying the URL indefinitely. If this happens, fix your DNS and add the domain again.
Below are common entry points. Interfaces change, so use this as a guide for where to look rather than a fixed path.
| Region | Service | Common Entry Point |
|---|---|---|
| International | Cloudflare | Website or Domain → DNS → Records |
| International | Namecheap | Domain List → Manage → Advanced DNS |
| International | GoDaddy | My Products → Domains → DNS or Manage DNS |
| International | Squarespace Domains | Settings → Domains → Select domain → DNS Settings. (Former Google Domains now managed here.) |
| International | Porkbun | Domain Management → Details → DNS Records |
| International | Dynadot | My Domains → Manage Domains → Select domain → DNS Settings |
| International | Gandi | Domain → DNS Records or LiveDNS |
| Taiwan | PChome | Manage My Domains → DNS Settings → PChome DNS Hosting |
| Taiwan | HiNet | Domain Management or DNS Hosting → DNS Records |
| Hong Kong | HKDNR | Log in → Select domain → Manage → DNS Hosting |
| SG/MY | Exabytes | Client Area → Domains → Manage Domain → DNS Management |
| SG/MY | Vodien | Client Area → Domains → Select domain → DNS Management |
| Japan | Onamae.com | Onamae.com Navi → Nameserver/DNS → Domain DNS Record Settings |
| Japan | Muumuu Domain | Control Panel → Domain Operations → Muumuu DNS |
| Korea | Gabia | Service Management → DNS Management Tool → DNS Settings |
| Korea | Cafe24 | Service Management → Domain Management → DNS Management |
If your service isn't listed, you can usually find "DNS," "Zone," or "Records" pages in your domain details. If you can't find them, search "[Service Name] + DNS records" and follow their official documentation.
DNS settings determine which website a URL opens. If your root domain currently points to an old website, changing the root domain's records will cause the old site to stop opening at that URL.
Before switching, we recommend:
/about-us.html), set up URL redirect rules in Kanorio to ensure old links still lead to new pages.Business email usually relies on MX, SPF, DKIM, and DMARC records. When adding A or CNAME records for your website, do not delete these email records, or you may break email delivery or sender verification.
If you only want shop.yourbrand.com to connect to Kanorio, your root domain and business email can remain unchanged. You only need to add the corresponding CNAME record for shop.
If your DNS is managed by Cloudflare, you should set your records in Cloudflare's DNS Records, even if the domain was purchased elsewhere.
Cloudflare's orange cloud represents proxy mode. Kanorio's verification handles common proxy scenarios, so you don't need to disable the proxy just to connect to Kanorio. If the status doesn't update after a long time, verify your record names and targets, then read DNS setup and troubleshooting; do not change other security or caching settings unnecessarily.
CAA records are DNS rules that restrict which certificate authorities can issue SSL certificates for your domain. These are common for corporate domains with high security requirements.
If your DNS points correctly but your SSL certificate fails to issue, CAA restrictions might be blocking Kanorio's certificate process. Do not delete unknown CAA records; ask your domain administrator to confirm their purpose and provide the current CAA records and Kanorio domain status to support.
Usually a few minutes to several hours, but up to 24-48 hours. This is normal global DNS propagation. If it doesn't work after a reasonable wait, please read DNS setup and troubleshooting.
Yes. Keep your MX, SPF, DKIM, and DMARC records, and only add or adjust the records needed for your website.
Yes, but you must add both to Kanorio and configure DNS for each. Once one is set as the primary domain, the other will redirect to it. See Choosing a custom domain method for details.
Yes, the limit depends on your plan. The first is the primary domain, and others will redirect to it. See Choosing a custom domain method for details.
Possibly, especially if you modify A or CNAME records that currently point to your old host. Back up your records before switching and perform the switch during low-traffic hours.
No. Connecting a custom domain requires Kanorio Pro or Business. See Choosing a custom domain method for details.
Not necessarily. Verify your records first and wait for verification; if it still doesn't work, read DNS setup and troubleshooting or contact support.