Buyer's "Purchased Content"

Overview

Buyers do not need to register an account to place an order in your store. To balance a frictionless checkout experience with the security of your digital assets, Kanorio divides the post-purchase experience into two access points, both of which take place entirely on your own brand website domain:

1. Post-Purchase Order Status Page (No login required, valid for 7 days): A dedicated page ( /checkout/done?... ) that buyers see immediately after submitting an order or obtaining payment codes (ATM/convenience store). It allows buyers to easily copy payment information, check shipping progress, and view invoice numbers.
2. Brand Website "Customer Center" ( /account , login via verification code, permanent access): After logging in to your website's /account page using the same email address provided at checkout and a 6-digit verification code, buyers can view all historical orders, read PDFs online, stream media, or download digital files.

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Phase 1: Post-Purchase Order Status Page (Guest access and re-checkout)

After a buyer completes payment (or obtains an offline payment code), the browser redirects to a secure, signed Post-Purchase Order Status Page ( /checkout/done?... ; buyers also return to this page by clicking links in "Pending Payment" notifications):

• 7-day guest access: Buyers can open this link within 7 days to view:
  • Order number and payment details.
  • ATM virtual account or convenience store payment codes: Supports one-click copying of account/code details and viewing payment deadlines.
  • Physical product shipping progress: Displays the pickup store or address, current shipping status, tracking number, and a button to visit the carrier's official website.
  • E-invoice information: If an e-invoice has been issued, it displays the invoice number, random code (with sensitive data partially masked), and a link to the tax authority for verification.
  • Regional regulatory notices: If your business location has specific post-purchase disclosure requirements (e.g., EU right of withdrawal, Japanese Specified Commercial Transactions Act), these appear automatically at the bottom of the page.
• One-click "Re-checkout" for failed or expired payments: If credit card authorization fails or a payment code expires, the page provides a "Re-checkout" button. If the buyer clicks this within 24 hours, the system automatically pre-fills their name, phone number, email, shipping address, and selected store, so they don't have to re-enter information.

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Phase 2: How do buyers log in to the "Customer Center" to access digital content?

Once a buyer has purchased digital products and completed payment, they can access your website's Customer Center ( /account/content ) via these three steps:

1. Click the "Log in to Access" entry point

Buyers can click the "Log in to Access" button on the Post-Purchase Order Status Page, click the link in the "Order Confirmation" email received in their inbox, or click the "Log in" icon in your website's header. (When entering from the post-purchase page or email, the system automatically populates the email address used at checkout.)

2. Complete passwordless verification using the "same email" from checkout

Buyers don't need to set or remember any passwords; they simply enter the same email used at checkout:

• Enter 6-digit verification code: They will receive a verification email featuring your brand logo. Entering the 6-digit code from the email logs them in (even if they placed the order via an in-app browser like LINE or IG, they can enter the code directly without leaving the current window).
• Click the "Log in directly" button in the email: On a computer, they can click the one-time login link in the email to complete verification.

3. Access digital products and manage orders

Once verified, buyers can access all unlocked content in your website's "Customer Center › Digital Content" ( /account/content ):

Permanent access, short-lived encrypted link protection:

• Access anytime: Even if a buyer logs in for the first time weeks or months after payment, they can still see all valid content by logging in to your website's /account page with the same email used at checkout.
• Short-lived signed links to prevent hotlinking: Every time a buyer opens or downloads a file, the system instantly verifies their access rights and issues a unique, encrypted link valid for 10 minutes, preventing links from being publicly shared.
• Expiration and Revocation: If a product has a viewing time limit, it will be marked as "Expired" once that time passes. If you revoke access in the customer details, the buyer will be denied access the next time they try to open it.

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Impact of archiving products, refunds, manual activation, and access revocation

Whether a buyer can access a digital product is determined by that contact's "Access Rights." Actions you take in the backend regarding products, orders, or contacts will take effect immediately according to these rules:

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How to troubleshoot when buyers say they "cannot find purchased digital content"

When a buyer contacts you saying they cannot see their files after payment, please check the following 4 points:

1. Verify that the buyer's login email matches the checkout email: Ask the buyer to confirm that the email used to log in to your website's /account page is the same one used at checkout. If they used the wrong email, you can go to "Customers › Contacts" and manually grant access to their correct email address.
2. Check the backend "Orders" to confirm the transaction is "Paid": Go to "Orders" and search for the buyer's email. If the status is still "Pending Payment" (ATM/convenience store payment not yet received) or "Abandoned Checkout," the digital content will not be unlocked.
3. Check if the product variant is bound to digital content: Go to "Store › Products", open the "Digital Content Management" tab for that product, and confirm that content has been uploaded and that the "Applicable Variants" include the one the buyer purchased (or that "Access for all plans" is enabled).
4. Confirm that access has not been revoked or expired: Go to "Customers › Contacts", open the buyer's "Access Rights" tab, and confirm the status is "Valid" (not revoked and not past the expiration date).

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