API リファレンス

Contacts

Management API: GET /sites/{id}/contacts, POST /sites/{id}/contacts, GET /sites/{id}/contacts/{contactId}, …

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Base URL https://app.kanorio.com/api/v1Errors Pagination

List contacts

GET/sites/{id}/contacts

betacustomers:viewdefault (120/minute per token)

List contacts with email marketing status, tags and purchase summary. Filter by status, source, buyers only, or search on email/name/phone; sort by RECENT, SPENT or LAST_ORDER. Errors: FORBIDDEN, INVALID_CURSOR.

Parameters

idstring · pathrequired
Website id. Get it from sites.list or from sites.create.
limitinteger · query
Maximum number of items to return, 1–100. Defaults to 20.
cursorstring · query
Opaque cursor from the previous page's nextCursor. Omit for the first page.
searchstring · query
status"ALL" | "NEVER_SUBSCRIBED" | "PENDING" | "SUBSCRIBED" | "UNSUBSCRIBED" | "BOUNCED" | "COMPLAINED" · query
source"ALL" | "CHECKOUT" | "ORDER" | "IMPORT" | "FORM" | "MANUAL" | "ADMIN" · query
buyer"ALL" | "BUYERS" · query
BUYERS = has at least one paid order.
sort"RECENT" | "SPENT" | "LAST_ORDER" · query

Response 200

dataobject[]required
data[].idstringrequired
data[].emailstring | nullrequired
data[].phonestring | nullrequired
E.164.
data[].namestring | nullrequired
data[].emailStatusstringrequired
Email marketing consent: NEVER_SUBSCRIBED, PENDING, SUBSCRIBED, UNSUBSCRIBED, BOUNCED, COMPLAINED.
data[].sourcestringrequired
data[].createdAtstringrequired
data[].tagsstring[]required
data[].customerobject | nullrequired
EC purchase summary; null when the contact never bought anything.
data[].customer.ordersCountintegerrequired
data[].customer.totalSpentintegerrequired
Minor units in the website currency (orders in other currencies are not included).
data[].customer.lastOrderAtstring | nullrequired
hasMorebooleanrequired
True when another page exists; pass nextCursor to fetch it.
nextCursorstring | nullrequired
Cursor for the next page, or null on the last page.

Errors

FORBIDDEN 403
INVALID_CURSOR 400

MCP tool contacts_list

curl -X GET "https://app.kanorio.com/api/v1/sites/{id}/contacts" \
  -H "Authorization: Bearer $KANORIO_TOKEN"

Response

{
  "data": [
    {
      "id": "contact_example01",
      "email": "customer@example.com",
      "phone": "+886912345678",
      "name": "Alex Chen",
      "emailStatus": "SUBSCRIBED",
      "source": "FORM",
      "createdAt": "2026-10-01T02:30:00.000Z",
      "tags": [
        "VIP",
        "cake-order"
      ],
      "accessStatus": "ACTIVE",
      "externalId": null,
      "externalIdOrigin": null,
      "metadata": {},
      "customer": {
        "ordersCount": 3,
        "totalSpent": 2640,
        "lastOrderAt": "2026-10-06T08:00:00.000Z"
      }
    }
  ],
  "hasMore": false,
  "nextCursor": null
}

Add a contact

POST/sites/{id}/contacts

betacustomers:managedefault (120/minute per token)

Add one contact by email (source MANUAL). Only set marketingConsent=true when the person has explicitly agreed to receive marketing email; otherwise the contact is created without consent. externalId and metadata let you link the contact to your own system. Errors: FORBIDDEN, VALIDATION, DUPLICATE (email already exists), SUPPRESSED (address is blocked), INVALID_EMAIL, INVALID_PHONE, EXTERNAL_ID_IN_USE.

Parameters

idstring · pathrequired
Website id. Get it from sites.list or from sites.create.

Request body

emailstringrequired
namestring
phonestring
Any common format; normalized to E.164 using the store's country.
tagsstring[]
notestring
marketingConsentboolean
Defaults to false.
externalIdstring
Your system's id for this person (POS, ERP, CRM). Unique per site and set once; it is never used to match or merge contacts.
externalIdOriginstring
Name of the system the externalId comes from, e.g. "shopify", "hubspot".
metadataobject
Integration fields to set on the new contact.

Response 201

contactIdstringrequired

Errors

FORBIDDEN 403
VALIDATION 400
DUPLICATE 409 · email already exists
SUPPRESSED 422 · address is blocked
INVALID_EMAIL 400
INVALID_PHONE 400
EXTERNAL_ID_IN_USE 422

MCP tool contacts_add

curl -X POST "https://app.kanorio.com/api/v1/sites/{id}/contacts" \
  -H "Authorization: Bearer $KANORIO_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"email":"customer@example.com","name":"Alex Chen","tags":["cake-order"],"marketingConsent":false}'

Response

{
  "contactId": "contact_example01"
}

Retrieve a contact

GET/sites/{id}/contacts/{contactId}

betacustomers:viewdefault (120/minute per token)

Get one contact by contactId or by externalId (your system's id) with consent state, sign-in status, note, custom profile attributes, metadata, purchase summary with recent orders, and the last 50 timeline events/messages. Errors: FORBIDDEN, VALIDATION, CONTACT_NOT_FOUND.

Parameters

idstring · pathrequired
Website id. Get it from sites.list or from sites.create.
contactIdstring · pathrequired
Contact id. Get it from contacts.list.
externalIdstring · query
Look the contact up by your system's id instead of contactId.

Response 200

idstringrequired
emailstring | nullrequired
phonestring | nullrequired
E.164.
namestring | nullrequired
emailStatusstringrequired
Email marketing consent: NEVER_SUBSCRIBED, PENDING, SUBSCRIBED, UNSUBSCRIBED, BOUNCED, COMPLAINED.
sourcestringrequired
createdAtstringrequired
tagsstring[]required
customerobject | nullrequired
customer.idstringrequired
customer.ordersCountintegerrequired
customer.totalSpentintegerrequired
customer.lastOrderAtstring | nullrequired
customer.acceptsMarketingbooleanrequired
customer.countrystring | nullrequired
customer.recentOrdersobject[]required
customer.recentOrders[].idstringrequired
customer.recentOrders[].orderNumberinteger | nullrequired
customer.recentOrders[].statusstringrequired
customer.recentOrders[].paidAmountintegerrequired
customer.recentOrders[].currencystringrequired
customer.recentOrders[].createdAtstringrequired
localestring | nullrequired
emailConsentAtstring | nullrequired
emailUnsubscribedAtstring | nullrequired
notestringrequired
accessStatus"ACTIVE" | "BLOCKED" | "PENDING"required
Sign-in status. BLOCKED: the person cannot sign in to the account portal; orders and emails are unaffected.
externalIdstring | nullrequired
Your system's id for this person; null when none was set.
externalIdOriginstring | nullrequired
Which system the externalId comes from.
metadataobjectrequired
Integration fields (flat key/value, up to 50 keys).
suppressedbooleanrequired
On the tenant suppression list (bounce/complaint/manual block).
profileobject[]required
Custom attributes collected via forms.
profile[].keystringrequired
profile[].labelstringrequired
profile[].valuestringrequired
consentLogsobject[]required
consentLogs[].idstringrequired
consentLogs[].channelstringrequired
consentLogs[].actionstringrequired
consentLogs[].sourcestringrequired
consentLogs[].createdAtstringrequired
eventsobject[]required
events[].idstringrequired
events[].typestringrequired
events[].occurredAtstringrequired
events[].payloadanyrequired
messagesobject[]required
messages[].idstringrequired
messages[].channelstringrequired
messages[].kindstringrequired
messages[].typestringrequired
messages[].statusstringrequired
messages[].atstringrequired

Errors

FORBIDDEN 403
VALIDATION 400
CONTACT_NOT_FOUND 404

MCP tool contacts_get

curl -X GET "https://app.kanorio.com/api/v1/sites/{id}/contacts/{contactId}" \
  -H "Authorization: Bearer $KANORIO_TOKEN"

Response

{
  "id": "contact_example01",
  "email": "customer@example.com",
  "phone": "+886912345678",
  "name": "Alex Chen",
  "emailStatus": "SUBSCRIBED",
  "source": "FORM",
  "createdAt": "2026-10-01T02:30:00.000Z",
  "tags": [
    "VIP",
    "cake-order"
  ],
  "accessStatus": "ACTIVE",
  "externalId": null,
  "externalIdOrigin": null,
  "metadata": {},
  "customer": {
    "id": "customer_example01",
    "ordersCount": 3,
    "totalSpent": 2640,
    "lastOrderAt": "2026-10-06T08:00:00.000Z",
    "acceptsMarketing": true,
    "country": "TW",
    "recentOrders": [
      {
        "id": "order_example01",
        "orderNumber": 1024,
        "status": "PAID",
        "paidAmount": 980,
        "currency": "TWD",
        "createdAt": "2026-10-06T08:00:00.000Z"
      }
    ]
  },
  "locale": "zh-Hant",
  "emailConsentAt": "2026-10-01T02:30:00.000Z",
  "emailUnsubscribedAt": null,
  "note": "Prefers less sugar.",
  "suppressed": false,
  "profile": [
    {
      "key": "birthday",
      "label": "Birthday",
      "value": "10-20"
    }
  ],
  "consentLogs": [
    {
      "id": "consent_example01",
      "channel": "EMAIL",
      "action": "SUBSCRIBE",
      "source": "FORM",
      "createdAt": "2026-10-01T02:30:00.000Z"
    }
  ],
  "events": [
    {
      "id": "evt_example01",
      "type": "form.submitted",
      "occurredAt": "2026-10-01T02:30:00.000Z",
      "payload": {
        "formId": "form_example01"
      }
    }
  ],
  "messages": [
    {
      "id": "msg_example01",
      "channel": "EMAIL",
      "kind": "CAMPAIGN",
      "type": "campaign",
      "status": "DELIVERED",
      "at": "2026-10-06T08:00:00.000Z"
    }
  ]
}

Update a contact

PATCH/sites/{id}/contacts/{contactId}

betacustomers:managedefault (120/minute per token)

Update a contact's name, tags, owner note, externalId and/or metadata (provide at least one; the others keep their current value). Tags are trimmed, de-duplicated, max 20 × 50 chars. externalId can be set once. metadata is merged: keys you send are set, null deletes a key. Email and phone are identities and are not editable. Errors: FORBIDDEN, VALIDATION, CONTACT_NOT_FOUND, EXTERNAL_ID_ALREADY_SET, EXTERNAL_ID_IN_USE.

Parameters

idstring · pathrequired
Website id. Get it from sites.list or from sites.create.
contactIdstring · pathrequired
Contact id. Get it from contacts.list.

Request body

namestring
Display name: printed on certificates and used in email greetings. Empty string clears it (the email address is shown instead). Email and phone are identities and cannot be changed here.
tagsstring[]
notestring
externalIdstring
Set once; re-sending the same value is a no-op, a different value fails with EXTERNAL_ID_ALREADY_SET.
externalIdOriginstring
Name of the system the externalId comes from, e.g. "shopify", "hubspot".
metadataobject
Integration fields. Keys you send are set, a null value deletes that key, keys you omit are kept. Up to 50 keys / 16 KB after merging.

Response 200

contactIdstringrequired
namestring | nullrequired
tagsstring[]required
notestringrequired
externalIdstring | nullrequired
metadataobjectrequired

Errors

FORBIDDEN 403
VALIDATION 400
CONTACT_NOT_FOUND 404
EXTERNAL_ID_ALREADY_SET 422
EXTERNAL_ID_IN_USE 422

MCP tool contacts_update

curl -X PATCH "https://app.kanorio.com/api/v1/sites/{id}/contacts/{contactId}" \
  -H "Authorization: Bearer $KANORIO_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"name":"Alex Chen","tags":["VIP","cake-order"],"note":"Prefers less sugar."}'

Response

{
  "contactId": "contact_example01",
  "name": "Alex Chen",
  "tags": [
    "VIP",
    "cake-order"
  ],
  "note": "Prefers less sugar.",
  "externalId": null,
  "metadata": {}
}

Update tags note

PATCH/sites/{id}/contacts/{contactId}/tags-note

Deprecated, sunset 2027-04-30customers:managedefault (120/minute per token)

Use contacts.update instead.

[Deprecated, removed after 2027-04-30; use contacts.update instead. contacts.update covers the same fields and can also set the contact's name, which certificates print and emails use as the greeting.] Deprecated alias of contacts.update (also accepts name, externalId and metadata). Errors: FORBIDDEN, VALIDATION, CONTACT_NOT_FOUND, EXTERNAL_ID_ALREADY_SET, EXTERNAL_ID_IN_USE.

Parameters

idstring · pathrequired
Website id. Get it from sites.list or from sites.create.
contactIdstring · pathrequired
Contact id. Get it from contacts.list.

Request body

namestring
Display name: printed on certificates and used in email greetings. Empty string clears it (the email address is shown instead). Email and phone are identities and cannot be changed here.
tagsstring[]
notestring
externalIdstring
Set once; re-sending the same value is a no-op, a different value fails with EXTERNAL_ID_ALREADY_SET.
externalIdOriginstring
Name of the system the externalId comes from, e.g. "shopify", "hubspot".
metadataobject
Integration fields. Keys you send are set, a null value deletes that key, keys you omit are kept. Up to 50 keys / 16 KB after merging.

Response 200

contactIdstringrequired
namestring | nullrequired
tagsstring[]required
notestringrequired
externalIdstring | nullrequired
metadataobjectrequired

Errors

FORBIDDEN 403
VALIDATION 400
CONTACT_NOT_FOUND 404
EXTERNAL_ID_ALREADY_SET 422
EXTERNAL_ID_IN_USE 422

MCP tool contacts_update_tags_note

curl -X PATCH "https://app.kanorio.com/api/v1/sites/{id}/contacts/{contactId}/tags-note" \
  -H "Authorization: Bearer $KANORIO_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"tags":["VIP","cake-order"],"note":"Prefers less sugar."}'

Response

{
  "contactId": "contact_example01",
  "name": "Alex Chen",
  "tags": [
    "VIP",
    "cake-order"
  ],
  "note": "Prefers less sugar.",
  "externalId": null,
  "metadata": {}
}