Getting Started with E-commerce
Last updated 42 days ago
What are you looking for?
To sell products on the Kanorio website, you first need to set up a Stripe Connect payment account. Stripe Connect is Stripe's platform payment service, allowing you to securely receive payments through Kanorio, with funds directly deposited into your Stripe account.
How Kanorio and Stripe Work Together
Kanorio integrates payment processing for you via Stripe Connect. In this model:
- Kanorio is the platform, responsible for website building, product display, and checkout experience.
- Stripe is the payment infrastructure, handling payments, identity verification, and fund disbursement.
- You are the seller, opening a Stripe account linked to the platform through Kanorio (called a "connected account").
When a buyer checks out on your website, the payment goes directly into your Stripe connected account, and your website name appears on the receipt. Kanorio charges a platform service fee based on your plan; see Fees and Rates for details.
You don't need to integrate any Stripe APIs or write code yourself—Kanorio handles all technical integrations. You just need to complete your Stripe account registration and verification to start receiving payments.
Setup Process
- Navigate to the "E-commerce" page in your dashboard.
- Click "Start Setup" or "Connect Stripe".
- You'll be redirected to Stripe's hosted registration page. Follow the instructions to create your account and verify your identity.
- Fill in your business information (or personal details), bank account, and other required payment information.
- Upon completion, you'll be automatically returned to Kanorio, and the system will confirm the connection status in real-time.
The entire process is completed within Stripe's secure environment. Kanorio does not access your bank account or identity document information.
Information to Prepare Before Verification
The specific information required varies by your region and account type. Here are common items; having them ready beforehand can speed up the verification process:
| Category | Description |
|---|---|
| Proof of Identity | Government-issued ID, passport, or driver's license (clear front-facing photo or scan required) |
| Contact Information | Phone number, Email address |
| Business or Sole Proprietor Information | Company name and tax ID (for companies), description of business (for sole proprietors) |
| Bank Account for Payouts | Bank account details that can receive international payments (account name, number, bank code, etc.) |
| Website or Product Description | Stripe may ask for your website URL or a brief description of the types of products you sell |
Tip: Ensure the name, address, and other information you provide match your ID and bank account details to avoid delays due to discrepancies.
Connection Status
After setup, you can check your current connection status anytime on the "E-commerce" page in your dashboard:
| Status | Description |
|---|---|
| Incomplete | Account created, but Stripe verification is not yet complete. Please continue with the setup. |
| Pending Verification | Information submitted; Stripe is currently reviewing it. |
| Active | Connection complete. You can now create products and receive payments. |
| Restricted | Stripe requires additional information. Please update as prompted in the dashboard or via email. |
Verification Timeline
- Most Cases: Verification is usually completed within minutes to a few hours after submitting your information, and your account becomes active immediately.
- Additional Verification Required: If Stripe needs to manually review identity documents or business information, it may take 1–3 business days, or longer in rare cases.
- After Resubmission: After you provide any requested additional information, Stripe typically re-reviews it within 1–2 business days.
Stripe determines the review progress and outcome; Kanorio cannot expedite this process. If the status hasn't changed for an extended period, consider logging into your Stripe Express dashboard (accessible from the "E-commerce" page) to check for any pending items.
Common Reasons for Rejection or Delay
| Reason | Recommended Action |
|---|---|
| Identity or address information doesn't match documents | Confirm that all entered information exactly matches your documents, including the spelling of names in both English and your native language. |
| ID image is blurry, cropped, or reflective | Retake or rescan the image, ensuring all corners are visible and text is clear. |
| Bank account verification failed | Verify that the account holder's name matches the Stripe account name and that the account can receive international payments. |
| Insufficient business type or website information | Provide a more detailed product description or website link so Stripe can understand your business activities. |
| Belonging to a high-risk industry category | Certain industries (e.g., cryptocurrency, adult content) may require additional review or may not be supported. See Stripe's List of Restricted Businesses for details. |
If your account is rejected or restricted, Stripe will notify you via email with the specific reasons and required information. You can update your information and resubmit for review through the Stripe Express dashboard as instructed.
Frequently Asked Questions
No. Setting up a Stripe Connect account is free; fees are only charged for actual transactions.
Stripe will create a connected account linked to the Kanorio platform during setup. If you already have a Stripe account, you can log in with the same email address; this will not affect your existing Stripe account.
In most cases, it takes minutes to a few hours. If Stripe requires additional verification of documents or business information, it may take several business days. The verification timeline is determined by Stripe, and Kanorio cannot expedite it.
Stripe will send an email explaining the specific reasons for disapproval. Please provide or correct the requested information and resubmit through the Stripe Express dashboard. If you continue to have issues, contact Stripe Support.
Yes. Go to the "E-commerce" page in your dashboard and click "Stripe Dashboard" to modify your account settings within Stripe.
Stripe currently supports over 40 countries and regions, including Hong Kong, Japan, the United States, and Europe. Please refer to Stripe's Global Availability for a complete list.